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Product Support Specialist
2 weeks ago
The world isn’t standing still, and neither is **ATS Life Sciences** - We don’t follow the trends. We set them
Are you interested in being part of a team that makes a difference? Join our growing **ATS Life Sciences Systems** team a division of ATS Corporation, a publicly traded global enterprise with a proud history, we are helping advance the future with our factory-wide automation solutions. Within Life Sciences Systems, what we do matters - we custom design, build and service critical automated solutions for medical device and pharmaceutical companies. We are dedicated to assisting our customers in improving the quality of life for people around the world. When there is no room for error, and product failure is not an option, leading life sciences companies trust us to resolve their production challenges.
We are looking for an experienced Controls Specialist - Product Support to join our team. As a key member of the Engineering team, you will provide support for all SuperTrak Conveyance Systems and related technologies that involves mechanics, electronics, software and integration with PLC’s. You will develop new systems and support both internal and external customers with integration, field support and training.
In addition, you will be responsible to drive cross functional development projects from kickoff to operations handover for the ATS SuperTrak Group. As part of this role you will be responsible for driving project plans, while ensuring that all project team members understand critical milestones, risks, and activities.
**SPECIFIC RESPONSIBILITIES**:
- Provide, PLC integration support and product training
- Product field support which involves working with customers and internal engineering to find solutions to customer needs and problems.
- Develop relationships internally and externally that foster collaboration; maintain a knowledge level of support areas conducive for effective analysis of solutions
- Perform product development for PLC platforms.
- Stay current with emerging technology and trends in order to provide technical support for
- Product rollouts and/or existing offerings.
- Test new hardware and software developments prior to release to market
- Review, recommend and make changes to electrical design packages
- Assist with the generation of product documentation.
- Identify training needs for the department and assist with training development programs.
- Develop curriculum and perform customer training.
- Provide feedback to leadership team; act as a point of escalation in the absence of leadership for critical issues and department priorities.
- Ensure that all business activities are performed with the highest ethical standards and in compliance with the ATS Code of Business Conduct.
- Minimum travel requirements of 35% a year
**ADDITIONAL RESPONSIBILITIES**:
- Under general direction, responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.
- Focus on three Key Performance Indicators for all projects they lead: On-time Delivery, On-Budget and Stakeholder Satisfaction that the requirements were all met
- A primary stakeholder and collaborator in defining project scope and objectives
- Central contact for assigned projects. Maintain regular contact (verbal and written) with key stakeholders, ensuring all key project events and issues are documented in writing.
- Provides technical and analytical guidance to project team.
- Project Planning
- Oversee project schedule development and identify all critical path activities.
- Conduct Initial Project Build Plan meeting
- Manage project resources. Ensures that adequate resources are assigned to all project tasks.
- Drive effective project team communication on a regular basis.
- Lead by example, model positive behaviors.
- Manage projects and project teams in accordance with all applicable ATS procedures. Ensure project teams follow the required procedures. Conduct regular team meetings and issue weekly project updates to the project team.
**Qualifications**:
**Education**:
- A post-secondary engineering or technologist diploma, specializing in mechanical, electronics/electrical, mechatronics or related discipline.
**Relevant Experience**
- 3+ years of in field product level support
- Troubleshooting skills with systems involving mechanics, electronics and controls software
- Automation Studio programming experience an asset
- Computer programming experience with C, VB.NET and C# an asset
- Working with JIRA project management software an asset
- Strong ability with Siemens TIA Portal, and Siemens Networking is a must
- PLC programming experience with Allen Bradley, Omron, and Beckhoff an asset
- Working knowledge of electronic test equipment, electronic troubleshooting and basic repair is an asset.
- Ability to read electrical schematics an asset
- Equivalent technical training & experience in client relations.
- Basic working knowle
