Customer Care Administrator

Overview of CentreCourt
Since its inception in 2010, CentreCourt has been the fastest-growing and top-performing residential developer in the GTA and was recognized by Canadian Business as one of Canada’s fastest-growing companies. Today, CentreCourt is one of the largest high-rise developers in Canada, with 19 high-rise residential projects (completed and in construction), collectively representing over 10,000 homes and over $5.6 billion dollars of development value. In early 2022, CentreCourt raised CentreCourt Platform II - a $400 million long-term equity fund - that ensures it has the capital to continue its strong growth trajectory while reacting flexibly and opportunistically in any market environment.
CentreCourt is a fully integrated real estate development organization that operates across all areas of development, including land acquisition, zoning, design, marketing, sales, construction, and customer care. We are currently focused on large-scale, high-rise residential communities located near major amenities, rapid transit networks, and employment nodes across the Greater Toronto Area (GTA).
As one of the GTA’s leading high-rise residential developers, we continually hold ourselves to the highest standards of excellence, constantly exceeding the expectations of our homeowners. Our developments are collaborative endeavours undertaken with best-in-class planners, architects, interior designers, and construction trades. We take great pride in our developments' positive impact on homeowners and the communities they are part of.
Position Summary
The role of the Customer Care Administrator is to provide support to the customer service team and act as the primary point of contact for homeowners, addressing their inquiries and concerns promptly and professionally.
**Key Responsibilities Include**:

- Support the Customer Care team working at our site office(s), provide general office support, and complete tasks as assigned.
- Adhere to safety standards across all projects on active construction sites and in the post-occupancy phases of a building.
- Provide pre
- and post-occupancy Customer Care services, including but not limited to:
Pre-Delivery Inspection (PDI) Support - Prepare forms required for the PDI process including Tarion Warranty Certificates, PDI checklist, and sign-off forms. Responsible for entering, tracking, and booking PDI appointments with Purchasers and ensuring all suites are 100% PDI ready and deficiencies are completed within 2 weeks of PDI being completed. Aid in achieving industry-leading records for the lowest number of deficiencies per PDI, turning over deficiency-free suites upon occupancy, lowest percentage of units submitting 30-day and 1-Year forms, and achieving the highest purchaser/resident satisfaction levels.
Suite Closings/Occupancy - Prepare forms required for the Occupancy process including Occupancy Packages. Coordinate with Property Management to receive signed forms. Ensure the Key Sign-Off Sheet has been documented and filed.
Post Occupancy Care - Accept and screen Post Occupancy requests made by homeowners. Track, record, and administer resolutions to requests into the Salesforce deficiency tracking system. Inspect and process deficiency resolution appointments and schedule as required. Assist the Project Coordinator with scheduling and coordination of trades and handymen to address deficiencies.
Reporting and Meetings - Support the Customer Care Project Coordinator to update weekly reports and execute ad hoc requests, including preparation of meeting trackers and/or other materials.
- Report to the VP, Customer Care (or other interim executive as applicable), offering support to the team and completing tasks as assigned.
- Maintain office inventory as required
- Perform other duties as required.
- Highly proficient in Microsoft Excel and Word
- Previous experience with Salesforce and Procore is an asset
- Flexibility to work outside of core hours when business needs dictate
- Self-starter attitude with an ability to work in a fast-paced environment
- Highest degree of integrity, honesty, and commitment to professionalism
- Excellent attention to detail and strong organizational skills
- An ability to prioritize and multi-task to meet time-sensitive deadlines

CentreCourt is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Accessibility for Ontarians with Disabilities Act. During any stage of the recruitment and hiring process, accommodations for applicants with disabilities are available upon request.
We thank all applicants, but only those selected for further consideration will be contacted.