Customer Care Administrator

1 week ago

Toronto, Canada Menkes Full time

Posted In: Customer Care
- About The Job-
**ABOUT THE JOB**: The primary purpose of the role is to support all activities of the Customer Care Team at the site office or head office, as needed during the Start-up and Warranty period. The Customer Care Administrator in concert with the Operations Team, will ensure that customer care standards are met and exceeded proactively.**Responsibilities**:
Reporting to the Senior Director, Customer Experience your responsibilities will include, but not limited to:

- Assist Customer Care Team and Warranty Service Manager as needed;
- Support Customer Care Representatives administratively;
- Assist with key running and suite access as needed;
- Prepare and maintain homeowner suite files, including JDE workbench updates;
- Prepare and distribute weekly status reports;
- Responsible for office presentation and supplies;
- Assist with preparing closing-key packages and labels.

**Qualifications**:
- 2+ years of progress work experience
- At least 1 year of experience in an administrative role
- Completion of a post-secondary education or relevant work experience
- Strong aptitude for working with clients professionally and excellent customer service skills
- Proficiency with JDE, MS Word, Excel and Outlook
- Ability to contribute in a fast-paced, deadline driven team atmosphere
- A positive attitude with a strong focus on supporting team members towards achieving customer satisfaction

Apply

We offer a competitive compensation package and the opportunity to work with an industry leader

We thank all applicants for considering Menkes Developments Ltd. as an Employer of Choice, however only those individuals selected for an interview will be contacted.

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