Administrator, Customer Care

6 days ago

Greater Toronto Area, Canada Saddlebrook Management Consultants Inc. Full time

**WHO ARE WE?**

Saddlebrook Management Consultants Inc. (SMC) is an industry leading professional construction manager affiliated with one of Canada’s largest residential developers (Pemberton Group). SMC has thirty years of experience in the GTA, planning, designing, constructing, and delivering high-rise residential projects and is currently overseeing the completion of over six thousand residential units.

As part of our ongoing commitment to strengthen our team, broaden our industry footprint and create long term sustainable projects we’re currently planning numerous large mixed-use projects including the development of the former Christie Cookie site at 2150 Lakeshore Blvd.

We currently have an opening for a hardworking, multi-tasking, analytical and detail-oriented individual with a positive and professional attitude to join our team as a temporary, full-time, Administrator, Customer Care for a 12-month contract.

**WHAT'S THE ROLE?**

Key responsibilities:

- Works closely with the site Warranty Repair Coordinator to ensure overall assigned project/building Customer Care objectives are met
- Ensures all administration and system requirements are maintained and kept up to date according to company policies
- Schedules all Pre-Delivery Inspections (PDI) and follow up inspections/appointments as necessary
- Creates and provides certificates of completion and possession for all new home buyers
- Distributes keys and gifts to new home buyers
- Provides backup to the Warranty Repair Coordinator if required
- Other duties as requested

Key qualifications:

- A minimum of 2 years' relevant work experience in the construction industry is preferred
- Knowledge of Tarion Warranty, Construction Guidelines and the Ontario Building Code an asset
- Post-secondary education in a related field is an advantage
- Proficiency in MS Word, Excel, Outlook and Internet
- Organizational skills, attention to detail, with a focus on Customer Experience
- Excellent verbal and written communication skills

**WHAT'S IN IT FOR YOU?**

With a staff of over a hundred seasoned employees, our extensive knowledge of cost and design allows us to construct economically viable projects of the highest quality and standards and our employees pride themselves on their ability to bring the project in on time and on budget.

This is a fantastic opportunity for you to grow with an established company that has an extensive pipeline of new upcoming projects.

We thank all applicants for their interest, however, only those selected for an interview will be contacted. If contacted for an interview, please inform us should accommodation be required.

**Job Type**: Fixed term contract
Contract length: 12 months

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Tarion Warranty: 1 year (preferred)
- Construction: 1 year (preferred)
- Administrative: 2 years (preferred)

Licence/Certification:

- Drivers Licence (preferred)

Work Location: In person

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