Administrative Coordinator

_Home Instead is a franchise-based network that is committed to providing dependable, compassionate elderly care services such as personal care, Alzheimer's & Dementia care, companionship and home help._

**Are you a Customer Service professional? Do you want to work in a position that will provide significant fulfillment? **Would you like to join an energetic team who is committed to collectively enhancing the lives of seniors in our community?

The Service Coordinator is expected to perform a variety of duties that relate to client care and service delivery. They are responsible for providing the highest level of quality service to all clients and family members. In addition, the Service Coordinator will work hand-in-hand with the team to ensure a positive, cohesive and supportive environment for all employees.

**As a Home Instead Employee, you receive**:

- **Job Training** - initial and on-going training is consistently provided
- **Work Local** - serve seniors in your own community
- **Social Environment** - give you the opportunity to meet new people, develop meaningful relationships and work cohesively with a team
- **Personal Satisfaction** - you will make a difference in someone’s life
- **Growth Opportunities** - grow your career in various avenues
- **Incentives **- competitive incentive plan to reward continued growth in metrics
- **Competitive Compensation Plan** - includes RRSP matching and company benefits

**Essential Job Functions**:

- Ensure the needs of the client, family, employee and company are consistently being met
- Ensure that all key indicators are met or exceeded including increasing hours, decreasing cancelled shifts & ensuring staffing is done in a thoughtful manner where consideration on compatibility is of the utmost importance
- Take the lead with managing the client/CAREGiver schedule portfolio by being accountable for all scheduling transactions on a daily basis
- Coordinate client/CAREGiver introductions and Quality Assurance visits
- Ensure client and CAREGiver satisfaction through compatibility surveys, communication of care plan and updates
- Build trust by complying to our Quality Management System
- Maintain accurate client and CAREGiver records in ClearCare
- Monitor, mediate, and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in ClearCare
- Participate in the CAREGiver retention programs and coordinate CAREGiver of the month recognition
- Answer each incoming calls in a friendly, professional and knowledgeable manner
- Provide assistance to team members as needed
- Provide support in the field, if required, by participating in introduction visits along with other client and/or CAREGiver based requests made by the General Manager. You must drive and have a reliable vehicle to provide this service.
- Participate in the on-call schedule rotation
- Other duties as assigned by management

**Job Requirements**:

- Schedule is from Monday to Friday from 8:30am - 5pm
- A vehicle and auto insurance is preferred
- Provides top notch customer service to internal and external customers
- Thrives in a fast-paced environment and is an expert in multitasking
- Highly organized with special attention to detail
- Demonstrate common sense in decision making while anticipating the consequences of decisions.
- Discern when there is a need for quick decisions or more thorough assessments
- Ability to work independently and meet deadlines
- Ability maintain confidentiality of information
- **PLEASE NOTE**_
- Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation._

**Salary**: $40,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Guelph, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you live in Guelph, ON

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person