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Customer Service
2 weeks ago
**Fire Protection Customer Service & Sales Coordinator**
**Summary**
The **Customer Service & Sales Coordinator** is responsible for coordinating customer requests, preparing documentation, and supporting the sales and service departments. This role focuses on client communication, scheduling support, and ensuring that all service-related documentation and reports are accurate, complete, and compliant. The position plays a key role in maintaining strong customer relationships and smooth administrative operations within the service department.
**Key Responsibilities**
**Customer Coordination**:
- Provide clients with updates on service schedules, inspection timelines, and documentation status.
- Address customer inquiries and concerns promptly and professionally.
- Support sales staff with quotes, proposals, and follow-ups to ensure timely communication with clients.
**Administrative & Documentation Support**:
- Prepare, organize, and distribute service and inspection documentation (e.g., reports, certifications, and compliance records).
- Maintain accurate records of customer accounts, work orders, and project documentation.
- Track job progress, paperwork completion, and outstanding client requirements.
- Coordinate with vendors and suppliers to ensure parts and materials are available for upcoming jobs.
**Scheduling Assistance**:
- Support the service manager in maintaining an organized service calendar.
- Ensure all client appointments are confirmed and properly documented.
- Communicate schedule details to clients as directed by the service manager.
**Compliance & Reporting**:
- Ensure all service records meet company and regulatory compliance standards.
- Assist with preparation for audits, inspections, and certification renewals.
- Maintain organized digital and physical filing systems for quick document retrieval.
**Qualifications**
**Education**:
- High school diploma or equivalent (required).
- Additional training or coursework in business administration or customer service (preferred).
**Experience**:
- 1-2 years of experience in customer service, scheduling, or administrative coordination.
- Experience in fire protection, construction, or building services is an asset.
**Skills**:
- Strong organizational and multitasking abilities.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and scheduling or CRM software.
- Detail-oriented with strong follow-up and documentation accuracy.
**Work Environment**
- Occasional after-hours follow-up may be required for urgent client requests.
**Join the Epic Fire Protection Team**
Epic Fire Protection is looking for a **Customer Service & Sales Coordinator** to join our growing team.
This is an exciting opportunity for someone experienced in:
Customer service & client support
Sales assistance & administrative documentation
Service coordination for fire alarm & sprinkler systems
We’ll provide the training—you bring professionalism, organization, and a drive to learn.
**Why Join Us?**
- Career growth opportunities in an essential industry
- Supportive, team-focused environment
Pay: $50,000.00-$60,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
**Experience**:
- Sales administration: 2 years (required)
Work Location: In person
