Customer Service Representative

1 week ago

Bowmanville, Canada Autolux Ltd Rapid City Transport Full time

**Position**:Customer Service Representative

**Department**:Customer Service Department and Quality Control Department

**Type**:Full Time - Permanent: Monday-Friday and Saturday-Wednesday schedules available
- AutoLux Ltd. o/a Rapid City Transportation_ has been specializing in medical transportation logistics services for over 20 years, supporting all of Ontario offering door-to-door concierge style transportation for individuals requiring special care - before, during and after their transfers. We have over 300 employees, with the main office located in Pickering, Ontario.

Are you passionate about helping others, comfortable speaking on the phone, can navigate with ease through computer system with detail focus, and consider yourself a professional, dedicated, empathetic individual? If this is you, then we welcome you to apply, as we are looking to add great people to our amazing Customer Service and Quality Control teams, and to further add to our dynamic company culture.

**Why work at RCT?**
- Onboard training is roughly 6-10 weeks in office. We offer a flexible working from office (2-3 days a week) and home opportunity once training is completed (_with strong attendance 95%, performance, and technology concerns at home_.)
- Hourly rate increase after successfully completing 3-month and 6-month probationary periods. Thereafter, eligible to participate in performance management reviews.
- Opportunity to support the vulnerable sector and make a difference in someone’s life.
- Not a sales environment; we focus on call quality and accuracy.
- Work in an inclusive culture, with a supportive and diverse team and have access to management who really care.
- Participate in recognition programs, service awards, office events and other celebrations.

**Position Responsibilities**:

- Answer incoming customer inquiries and engage with clients in a friendly and professional manner while actively listening to their concerns
- Record and modify customer information within the database
- Offer support and solutions to customers in accordance with the company's customer service policies
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Other duties as requested

**Position Qualifications**:

- High school diploma or equivalent (GED)
- Minimum of 1-year customer service experience
- Excellent verbal and written communication skills
- Excellent computer skills (comfortable attaching documents, working with multiple screens and multiple tabs)
- Friendly, patient, empathetic, dependable and self-motivated
- High ability to pleasantly and professionally converse with clients on the phone, transfer information accurately into company software and maintain high accuracy
- Ability to work independently and as part of a team (both in person and remotely)
- Ability to multi-task and high ability to operate in a busy environment
- Flexible to work 40 hours a week between the hours of 6:00am and 11:30pm and occasional weekends. Currently hiring for both Monday-Friday and Saturday-Wednesday schedules.

**If this sounds like you, we welcome you to apply**- AutoLux Ltd. o/a Rapid City Transportation is committed to accessible employment practices which are compliant under AODA and support equal opportunity. If you require any accommodation throughout the recruitment process, please advise Human Resources. All personal information is collected and stored under the authority of PIPEDA._
- Indeed Tag: _
- CSR_

  • Customer Service Representative

    2 days ago

    Bowmanville, Canada Service Ontario Bowmanville Full time

    We are looking for a Client Service Representative to join us in our office. We are located in Bowmanville. Our office hours are: Monday to Friday 9am-5pm and Saturdays 9am-1pm. This position is for full time including Saturday shifts. You will be greeting customers in person and processing their transactions, answering all inquiries, preparing documents...

  • Customer Service Representative

    1 week ago

    Bowmanville, Canada Owasco RV Full time

    Owasco RV Centre is looking for an: Energetic, Enthusiastic, Reliable & Self Motivated Customer Service Representative to join our team! This is an opportunity to work for an exceptional company and enjoy the benefits of competitive pay and a great work environment. - **Working Hours: 40-45 hours per week**_ Must be available: Monday-Saturday between the...

  • Customer Service Representative

    2 weeks ago

    Bowmanville, Canada Lifemark Health Group Full time

    **Customer Service Representative -** *** **pt Health - Bowmanville Physiotherapy** **Part-Time** **Location**: *** **2445 Baseline Rd W** ***Bowmanville**, Ontario** We are currently hiring for a Full-Time **Customer Service Representativ**e to support our Lifemark Physiotherapy Lasalle Boulevard, Sudbury and Val Caron clinic. **Why Lifemark?** -...

  • Customer Service Representative

    2 days ago

    Bowmanville, Canada BMO Financial Group Full time

    2 King Street West Bowmanville Ontario,L1C 3K9 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Experience Representative

    2 days ago

    Bowmanville, Canada The Nooks Full time

    The Nooks is looking for a highly motivated Customer Experience Representative to join our Bowmanville team! The Nooks is the first Artisan Retail Business Incubator in Canada! Our unique retail model combines in store space, a ‘nook’, with an online marketplace for handmade businesses to grow a successful retail business! We give makers 100% of their...

  • Customer Service Representative

    4 days ago

    Bowmanville, Ontario, Canada Lifemark Health Group Full time

    Care Coordinator –King Physiotherapy & Foot ClinicStatus:Part-Time - Evening availability requiredLocation:222 King Street East, Bowmanville (inside Bowmanville Health Centre)Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts...

  • Customer Service Rep

    2 weeks ago

    Bowmanville, Canada CARQUEST Canada Full time

    **Parts Counter Salesperson** Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? If so, this may be exactly what you’re looking for. At CARQUEST, we strive to be the best parts provider in the automotive after-market industry. We’re owned by Advance Auto Parts and we are...

  • Retail Sales

    2 days ago

    Bowmanville, Canada The Nooks Full time

    The Nooks is currently hiring part time Retail Sales & Customer Experience Representative to join our Bowmanville Team! We believe we’re inspiring Canadian makers across the country to follow their dreams, build successful businesses, and be part of a community-driven movement that’s all about makers. Are you interested in joining our team and sharing...

  • Customer Service Representative

    7 days ago

    Bowmanville, Canada Phoenix A..M.D. International Full time

    **Tasks**: - Access and process information - Address customers' complaints or concerns - Answer inquiries and provide information to customers - Perform general office duties - Receive and log complaints **Computer and Technology Knowledge**: - Internet - MS Excel - MS Outlook - MS Word **Work Conditions and Physical Capabilities**: - Attention to...

  • Customer Service Representative

    2 days ago

    Bowmanville, Canada sweet cravings Full time

    All our Associates work together to help each other succeed. All our teams work together to deliver the Perfect Guest Experience to our Guests each and every time. At Sweet Craving, we genuinely care about each Guest and every Associate. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 24 - 40 per week **Salary**: $15.00-$16.00 per...