Business Intelligence Analyst

**POSITION TITLE**: Business Intelligence Analyst

**REPORTS TO**: Business Intelligence Manager

**About Us**:
Charter is an award-winning technology solutions integrator established in 1997 in Victoria, BC. We partner with industry leaders such as Juniper, Cisco, Extreme, and Microsoft, along with other key players, to provide a comprehensive range of IT hardware solutions. Additionally, we offer a full suite of solutions, including Managed Services, Project Services, IT Support Services, and a wide portfolio of Advisory and Consulting services.

**About the Role**:
The Business Intelligence Analyst (BIA) is critical in Charter's focus on simplifying the business of IT. The BIA is a key member of the Company's Customer Success (CX) Team but is not limited to working only on CX related initiatives and will participate in a wide variety of corporate initiatives focused on enabling data driven decision-making and planning. The BIA role requires someone who can maintain a positive relationship with internal and external clients or stakeholders, meet Customer and Manufacturer objectives and deadlines while driving data and operational best practices.

**Key Responsibilities & Accountabilities**:

- Enable the extended Charter team to have new or deeper conversations with customers about their planning & goals, budgeting, strategy & execution, expansion & growth, as well as providing input for cost-benefit analysis on solution options.
- Collaborate with Charter manufacturers, distributors, and internal sales & admin teams to facilitate improved ease of transaction and deeper relationships, as well as administering data points internally & externally for improved operational efficiencies.
- Identify trends and business opportunities by participating in/researching industry-related events and publications, social networking, and other sources.
- Develop company-level dashboards and reporting to enable more data driven decision making and business planning.
- Partner with Charter's senior leadership and business unit directors/managers etc. in creating, tracking and reporting Key Performance indicators (KPIs) for each company business unit.
- Participate in the development of, and execution of, go-to-market activities and resources.
- Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
- Build and enforce data standards and structures.
- Report creation using Power BI (Primary) and excel/other tools.
- Create dashboards that invite data exploration and conform to data visualization best practices.
- Reporting and visualization creation.
- Work as an advocate for data driven decision making across assigned business units/teams.
- Partner/support Charter staff that do not directly work with the role to understand how reporting/data can help them make better decisions, more quickly.
- Review performance data to monitor and measure departmental productivity, goal achievement, and overall effectiveness.
- Other duties as assigned.

**Key Qualifications**
- Minimum of 3+ years of relevant industry experience.
- Institute of Technology Diploma, or Bachelor's Degree in Economics, Management Information Systems, Business, or a STEM field.
- Experience in a technical field such as statistics, computer programming, financial modeling, etc.
- Adept in creating dashboards that invite data exploration and conform to data visualization best practices.
- Experience with T-SQL or SQL like queries and Python.
- Strong business knowledge, showing experience in identifying and supporting business outcomes.
- Analytical approach, informing decisions and recommendations based on data and numerical trends.
- Ability to think strategically, analyze and interpret market and consumer information.
- Experience cleansing data for reporting and end user consumption.
- Excellent communication skills and experience working with technical and non-technical teams.
- Experience working in business intelligence, data analytics or similar roles.
- Proficiency utilizing Microsoft Excel.

**Work Conditions**
- Compensation: $55,000-80,000
- Hybrid work environment
- Occasional overtime as required
- Minimal travel - less than 10%
- Leadership and growth potential
- We look forward to hearing from you_