Customer Service Agent
1 week ago
Looking for an ideal work environment where your communication skills will be put to good use? The VOXDATA family is waiting for you
Join a community of people for whom mutual aid, problem solving, and collaboration are fundamental values.
**A day in the life of an agent...**
In a call center like Voxdata, customer service offers you the best of both worlds.
**Your mission**: To provide a personalized experience to each customer, in an environment that encourages you to constantly improve and reach your full potential.
**Daily, agents have the following responsibilities**:
- Answer incoming calls from customers with proven authenticity;
- Listen carefully to customer needs to provide a personalized experience;
- Promote the brand's products and assist customers browsing the websites;
- Follow up with customers on current issues;
- Demonstrate empathy, openness and maintain a positive attitude in all situations;
- De-escalate difficult cases and maintain control of the call (our in-house training will help you do this)
- Manage your time efficiently to optimize call processing;
- Support your teammates. By sharing our strategies, we are able to provide impeccable service.
**You will be a great agent if you are**:
- Expert in customer service and sales in a call center environment
- Fluently bilingual in French and English, both written and spoken;
- Motivated by helping people and putting them at ease;
- Masterful in the art of analysis and problem solving;
- Comfortable with calculations and technology;
- Able to adapt to different computer software;
- TICO certification (an asset);
- Effective in managing reservation systems (an asset);
- If you have a land line phone connection (an asset);
- And if you have already worked in the tourism or travel products industry, even better
**Do you recognize yourself? Here's what we offer you**:
- A paid training of approximately 2 weeks, with the option to work from home;
- A 40-hour schedule, Monday to Sunday between 7:00 a.m. and midnight, with the option to work from home;
- A base salary of $17 per hour;
- Several opportunities to improve your knowledge (online and peer training);
- The opportunity to become a coach and maybe even a team leader one day;
- Everything you need, from group insurance to discounts with our partners;
- Dialogue: Virtual medical clinic for you and your family.
- Advantageous referencing program.
**Job Types**: Full-time, Permanent
**Salary**: $17.00 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- French (preferred)
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