Customer Service Agent

2 weeks ago

Montréal, Canada Vision Group Canada Full time

See if you are our next:
**_ BILINGUAL _**CUSTOMER SERVICE AGENT**

Eye Health MD (a partner of LASIK MD) is a specialty eye clinic offering advanced eye care services and cutting edge technology. It is a leader in its industry, providing world-class eye care and treatment. Our advanced eye care clinics provide specialized services to patients with serious eye conditions such as cataracts, macular degeneration, glaucoma and other conditions that require special care.

**A look at your benefits**
- You hold a permanent **full-time position** (Monday-Friday).
- You benefit from a **free LASIK surgery**, **3 weeks of vacation**, **3 sick days**, **1 floater** & **1 wellness day**.
- You benefit from **group insurance**, **telemedicine **& **RRSP match**.
- You work with experts in Ophthalmology.

**Your tasks at a glance**
- You create and manage patient files while providing impeccable customer service.
- You provide patients with all appointment information.
- You manage the voice mailbox and the different reminder lists.
- You enter necessary and updated patient information into the computer system.
- You receive external referrals and make appointments for these patients.

**A clear view of your assets**
- You have excellent communication skills, you speak English _et français également._
- You have a keen interest in the medical field and desire to work with the elderly.
- You are able to work in a fast-paced environment.
- You demonstrate excellent customer service: you are a good listener, with a smile, patience and politeness in the voice.
- You are available to work at the Eye Health MD clinic located on Decarie boulevard (close to Ville Saint-Laurent): day shift is from 8am-5pm & evening shift is from noon-8pm.

**From our point of view**

We are committed to offering an inclusive work environment and to building a team of employees empowered by its diversity. Whatever your profile, we are above all looking for someone beyond the CV, since you can benefit from in-house training. Only your motivation and your desire to learn are part of our selection criteria.

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