Fashion Distribution Center Customer Representative

5 days ago

Woodbridge, Canada SAVINO DEL BENE FDS CORP CANADA Full time

**Overview**
A fashion distribution center customer service representative plays a crucial role in ensuring smooth DC operations and providing excellent customer service to clients. They act as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving any issues that may arise.

**Duties**

**-**Receive and process customer orders, ensuring accuracy and timeliness. Coordinate with DC staff to fulfill orders and arrange for shipment or delivery. Generate sales orders, packing slips, and shipping labels as needed.
- Maintain accurate inventory records and monitor stock levels to meet customer demands. Collaborate with warehouse personnel to track inventory movements, and ensure timely replenishment of products. Update customers on the availability and status of their orders.
- Maintain organized and up-to-date records of customer interactions, orders, and related documentation. Generate reports on order status, inventory levels, and customer inquiries. Provide regular updates to management regarding customer feedback and issues.
- Address and resolve customer complaints or issues related to orders, shipments, or product quality. Investigate and analyze problems, identify root causes, and propose appropriate solutions. Escalate complex or unresolved issues to the relevant departments or supervisors.
- Continuously evaluate customer service processes and identify areas for improvement. Suggest and implement enhancements to streamline order processing, improve customer satisfaction, and increase operational efficiency.

**Skills**
- High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Detail-oriented with strong organizational skills
- Ability to work under pressure and meet deadlines
- Proficiency in using computer systems, order management software, and Microsoft Office Suite
- Familiarity with product handling and storage procedures
- Ability to work effectively in a team and collaborate with cross-functional teams
- Customer-focused mindset with a commitment to delivering exceptional service

**Job Types**: Full-time, Permanent

Pay: $33,100.00-$69,325.94 per year

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Paid time off

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Microsoft Office: 1 year (required)
- Customer service: 1 year (required)
- Organizational skills: 1 year (required)

Work Location: In person

Application deadline: 2024-10-25
Expected start date: 2024-10-21

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