Bilingual Customer Service Representative

2 days ago

Woodbridge, Canada Golf Town Operating Limited Partnership Full time

**Job Title**:
**Customer Service Representative
- Bilingual FR/EN**

**Reports To: Customer Service Manager**

Reporting to the Customer Service Call Centre Manager, the Bilingual Customer Care Representative will provide exceptional customer service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services.

**Description of Job Responsibilities**:

- Provide exceptional Customer Service as per the Sporting Life Group Mission Statement.
- Keep records of all conversations in the appropriate database or documents (as provided).
- Responsible for achieving certain help desk Key Performance Indicators (KPI’s) which measure agent productivity.
- Resolve issues that may cause delays in customer orders such as incorrect address.
- Follow-up with third-party logistics providers (FedEx & Fleet Optics) with respect to delays in order deliveries and any other delivery issues with orders.
- Communicate with internal teams as needed (i.e., Merchandising, Shipping and Accounting)
- Review and update specific Logs and Reports as directed from the Call Centre Manager.
- Maintain a positive attitude when interacting with all customers, co-workers, and vendors.
- Perform other related assignments and duties as required.

**Essential Requirements and Qualifications**:

- 1 - 3 years’ retail and/or call center experience.
- This position requires availability between the hours of 7 a.m. to 8 p.m. EST and during the weekends.
- Excellent written and verbal communication skills along with active listening in **both French and English.**:

- Customer service driven individual who works well in a team environment.
- Highly organized and able to manage multiple cases using different modes of communication.
- Tech savvy - ability to adapt to changing systems for a call center environment.
- Intermediate skills in utilizing Microsoft Office suites.
- Ability to multi-task, set priorities and manage time effectively.
- Ability to understand the urgency behind customer concerns.
- Able to listen empathetically to identify needs of customers and de-escalate situations.
- Familiar with the concept of a customer service help desk and responding to customers using both voice calls and electronic communication.
- Ability to think in a disciplined and logical manner.
- Possess strong analytical ability along with creative problem-solving skills.
- Able to work in and adapt to rapidly changing retail and call center environment.
- Strong understanding of negotiation skills when dealing with cancelled or delayed orders.
- Working knowledge of golf products, equipment, and brands strongly desired.

  • Bilingual Customer Service Representative

    1 week ago

    Woodbridge, Canada Alliance Group & Staffing Full time

    We are looking for a Bilingual Customer Service Representative for our client located in Woodbridge. Their industry is a leading wholesaler of prefabricated modular kitchen and bath cabinets. **Responsibilities**: - Respond to customer inquiries, concerns, and requests promptly and professionally. - Develop a deep understanding of our products and services...

  • Customer Service Representative

    7 days ago

    Woodbridge, Canada Kampen Appliance Service Full time

    On behalf of our client, Kampen Appliance Service, we have the following exciting opportunity: Come join the best home appliance service company in the industry! Kampen Appliance Service is seeking a full-time **Customer Service Representative**. The Customer Service Representative is responsible for being the vital first point of contact for Kampen as an...

  • Bilingual Customer Care Representative

    2 weeks ago

    Woodbridge, Canada Culligan Quench Full time

    **About Quench** **About the Role** Reporting to the **Senior Customer Care Manager,** the **Bilingual Customer Care Representative** is responsible for delivering world-class customer service by efficiently handling customer requests, creating service orders, managing routing and dispatch, and maintaining regular communication with the Field Service team....

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada Walker Environmental Full time

    Do you want to build a meaningful career in a thriving and welcoming company? Do you want to go to work every day with awesome people who want you to succeed - and rely on you for their success too? Do you want to learn how a prosperous and environmentally-conscious business runs - from the inside out? If so, Walker Environmental in Woodbridge, ON could...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada CMP Group Ltd. Full time

    **Customer Service Representative - In office position** CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Vaughan, Ontario team on a full-time permanent basis. The Customer Service Representative will provide an exceptional customer experience to our...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada Make Space Full time

    Are you a proactive and positive individual who takes pride in providing a great customer experience and enjoys finding a solution? Are you willing and able to support clients in both French and English? If so, we have an exciting opportunity for you! **What we are about - Make Space** **What we offer**: - Competitive salary - Company Paid Benefits - Paid...

  • Representative I-customer Service

    2 weeks ago

    Woodbridge, Canada Westlake Royal Building Products Full time

    **SUMMARY** Supporting all of Royal Exterior brands, the Customer Care Representative will be the first point of contact for end -user inquiries, and after sale issues (including warranty claims, ‘level 1’ technical inquiries, marketing initiative support, and other general consumer queries). **DUTIES AND RESPONSIBILITIES** - May include, but are not...

  • Customer Service Representative

    5 days ago

    Woodbridge, Canada Altium Packaging Full time

    The Bilingual Customer Service Representative serves as the primary liaison between Altium Packaging and its customers for all service and delivery related functions. This includes order management, planning (supply and demand), freight coordination, and all corresponding customer communications. In short, the position oversees and ensures the overall...

  • Customer Service Representative

    2 weeks ago

    Woodbridge, Canada Dynamic Tire Corp Full time

    **Dynamic Tire Inc. is looking for a Customer Service Representative (CSR)** Welcome to Dynamic Tire! Canada’s ONLY Strategic Sourcing Partner in the tire wholesaling industry. With over 25 years of experience in multi-national import operations, expert engineering capabilities, cutting-edge web-based ordering systems, and over 400,000 square feet of...

  • Customer Service Representative

    2 days ago

    Woodbridge, Canada S&S Activewear Canada Inc. Full time

    **JOIN US AND CREATE YOUR VISION** **Company Overview** S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas,...