Customer Care Representative

2 weeks ago

Woodbridge, Canada Roma Moulding Full time

Roma Moulding is proud to be an award winner for Waterstone Canada’s Most Admired Corporate Culture Award

Authenticity remains integral to the Roma Moulding brand, which is why we continue to manufacture our products exclusively in Italy, partnering with artisans and their families who have been passing these traditions and techniques down from generation to generation for hundreds of years.

We are looking for a Customer Care Representative to join our Customer Care team to deliver WOW through service to our Customers and Sales Team. Are you Fun and engaging personality who is a team player and can handle multiple tasks and switching priorities from one environment to another with ease and confidence? If so, read on

**Duties & Responsibilities**:

- Respond to incoming calls within set KPI’s in place
- Participate in Live-Chat Sessions
- Respond to Customer & Sales Teams inquiries regarding orders, inventory availability, pricing, etc.
- Process Replacement orders and Return Merchandise Authorization, as necessary
- Maintain the highest levels of Customer satisfaction by researching & providing resolutions for Customer needs and provide follow-up on Customer inquiries.
- Inform Customers and Sales Team of procedures and current policies to follow regarding day-to-day business tasks.
- Participate in special projects as required.
- Perform other duties as required

**Education and Experience**:

- Minimum 3 - 5 years of customer service experience in an (inbound) call center
- Able to work all Canadian holidays and the occasional weekend.
- Excellent communication skills, verbal and written.
- Proven ability to engage partners/customers in a chat environment.
- Strong sense of urgency and ability to analyze and prioritize.
- Excellent customer relations skills coupled with strong problem-solving skills.
- Proficient knowledge w/ Microsoft Office; Word, Excel, & Outlook

**Working Conditions**:

- This is a full-time position Monday through Friday, 10:30 a.m. to 7:00 p.m.
- Please note however at times due to business requirements work outside of these hours may be required.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear

**To Apply**:

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