Collections Representative

1 day ago

Toronto, Canada Reliance Home Comfort Full time

LEARN, DEVELOP AND GROW - WITH RELIANCE
By joining Reliance as a Collections Representative, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
What will you do?
The primary mission of the Collections Representative is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.
- Responsible for recovering funds on past due accounts.
- Successfully negotiate appropriate payment arrangement terms with customers.
- Maintain positive customer relationships in order to increase customer retention.
- Work with customers to resolve disputes and complaints within company guidelines, while providing excellent customer service.
- Accurately enter and maintain customer records in the billing system.
- Process adjustments and update customer information as required.
- Responsible for departmental objectives for amounts recovered, call quality, and productivity.
- Demonstrate initiative in problem solving and in working with other departments within the organization.
- Responsible for achieving all standard department KPIs, including quality, average handle time, promoting paperless billing, and preauthorized credit card payments.

What do we offer?
- Generous compensation plan consisting of base and bonus
- Comprehensive benefits and group savings plan
- Ongoing leadership, training, and support
- Cross functional career opportunities
- Generous discount on Reliance products
- Fast growing company with an award-winning culture

What do you bring?
- Minimum 1-year experience in collections or a call center environment.
- Excellent communication and interpersonal skills.
- Strong negotiation skills.
- Responsive and easily adaptable to change.
- Stronger than intermediate computer literacy.
- Excellent time management and organizational skills.
- Team player who is goal oriented, objective driven, and comfortable working in a fast-paced environment.
- Must be able to work flexible hours Monday to Friday within the hours of 8:00am to 8:00pm.

Why Reliance?
Headquartered in Toronto, Reliance is the industry leader in providing home comfort solutions to over 2 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & Smart Home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is an $900 million business with over 2,400 Team Members and growing We are proud to be recognized by Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures.

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