Collections Representative

2 weeks ago

Toronto, Canada Reliance Home Comfort Full time

Find Your Limitless with Reliance
By joining Reliance as a Collections Representative, you’ll become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth, and we encourage it by rewarding our Team Members for their success in many ways. If you’re ready to find your limitless - join us
What do we offer?
- A successful and knowledgeable team to be part of and learn from
- Competitive bases pay plus the ability to earn more tied to your success - the only limit is your potential
- A great benefits plan for you / your family
- Career paths so you can advance in the company
- Awarded Canada’s Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?
- Responsible for recovering funds on past due accounts.
- Successfully negotiate appropriate payment arrangement terms with customers.
- Maintain positive customer relationships in order to increase customer retention.
- Work with customers to resolve disputes and complaints within company guidelines, while providing excellent customer service.
- Accurately enter and maintain customer records in the billing system.
- Process adjustments and update customer information as required.
- Responsible for departmental objectives for amounts recovered, call quality, and productivity.
- Demonstrate initiative in problem solving and in working with other departments within the organization.
- Responsible for achieving all standard department KPIs, including quality, average handle time, promoting paperless billing, and preauthorized credit card payments.

What do you bring?
- Minimum 1-year experience in collections or a call center environment.
- Excellent communication and interpersonal skills.
- Strong negotiation skills.
- Responsive and easily adaptable to change.
- Stronger than intermediate computer literacy.
- Excellent time management and organizational skills.
- Team player who is goal oriented, objective driven, and comfortable working in a fast-paced environment.
- Fluency/proficiency in English and French, both written and verbal.
- Proficiency in French translation would be an asset.
- Must be able to work flexible hours Monday to Friday within the hours of 8:00am to 8:00pm.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort® (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

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