Reception / Customer Service

1 week ago

York, Canada Roman Bath Centre Full time

As the Front Desk Receptionist, your role is vital to ensuring a positive experience for our customers by making an excellent first impression. The position entails welcoming customers, screening, answering questions, and making people feel comfortable upon entering the showroom. Additional administrative duties will include working closely with managers and employees to provide support for internal operations.

**Responsibilities**
- Answer, greet, and ensure professionalism in all communications with customers
- Acknowledge and greet everyone who enters Roman Bath
- Input customer information into our software (CRM)
- Direct customer inquiries to appropriate personnel
- Coordinate and process customer payments
- Match daily packing slips from shipping dept. to invoices received
- Perform various administrative functions including creating / printing labels, filing, and ordering supplies for the showroom as needed
- Maintain the cleanliness of the reception area and customer waiting area
- Perform other clerical and administrative duties as needed and directed by Managers
- Accurately book, change and cancel appointments
- Ensure that the payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets
- Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
- Handle customer questions and concerns promptly, professionally, and courteously
- Scheduling pick ups/deliveries and inputting them onto our CRM
- Calling vendors for contact information updates, price book changes, and catalogues
- Assisting with customer service inquiries as needed

**Required skills**
- Friendly, pleasant, and an engaging personality
- Excellent verbal and written communication skills are essential
- Have excellent customer orientation with previous customer service experience
- Be at ease navigating computers and software, learn new software quickly
- Be at ease managing telephone system, printer, scanner, copier and fax machine
- Excellent execution skills and organization skills
- Ability to adapt well to often-changing environment
- Must thrive in a team-oriented, collaborative environment
- Be able to work autonomously with mínimal supervision

**Qualifications**
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Excellent communication skills; fluent in English is a must
- Previous reception / customer service experience
- Be able to work in a fast-paced team environment
- Ability to work efficiently and effectively with mínimal supervision, autonomous
- Capable of multi-tasking and excellent sense of organization
- Successful applicants must be fully vaccinated against COVID-19

Hours of work: Mon - Fri, 9am - 6 pm

We welcome your interest in this career opportunity We thank all applicants who apply, but only those applicants selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- Day shift

Ability to commute/relocate:

- York, ON M6B 4J1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Reception: 1 year (preferred)

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