Csr (Customer Service Representative)

1 week ago

North York, Canada CARSTAR Downsview Full time

JOB SUMMARY AND QUALITIES:
The CSR is the first impression that customers and other visitors have when they walk into or call
CARSTAR.
This person is responsible for creating a front office atmosphere that fosters a high level of
service.
He/she is the main point of contact for customers and potential customers; and assists the Office
Manager.
He/she should possess a cheerful character and a helpful, polite and courteous attitude towards
customers. The CSR must be well-groomed and dress appropriately, have keyboarding skills, a good work
attitude and foster a positive team spirit both within the department as well as between the other
departments in support with the overall philosophy of the company and fellow employees.
ACCOUNTABILITY & RESPONSIBILITY OF POSITION
Reception and Customer Service-Responsible for the initial contact with prospects and customers during the normal working day.Greet people visiting this CARSTAR store in order to determine needs-Handle all phone traffic, per guidelines of the CARSTAR store, in a polite, courteous and cheerful
manner.Screen business calls
Scheduling Customer Dates-Book appointments for estimates-Update and maintain scheduler with Office Manager-Schedule and record appraisal, reception and delivery appointments-Update target delivery sheets
Cashier Duties-Collect and record payment for complete jobs.File all paperwork accurately-Disburse nationwide warranty/CSI information to customers-Disburse, record and/or display customer reply cards upon receipt from CARSTAR corporate
headquarters.Handle customer inquiries regarding their vehicle repair-Refer customer complaints concerning completed repairs to appropriate staff member-Perform customer follow-up 7 to 10 days after customer has picked up their vehicle.

EXPERIENCE/SKILLS REQUIRED-Experience providing customer service in a service or retail environment.Functional/Technical knowledge:
o
Microsoft Office Software (Word, Excel, Outlook) - BEGINNER
o
Experience with Collision Repair Estimating and/or Management systems a plus-Skills & Abilities
o
Work independently without close supervision
o
Flexible/adaptable to constant change
o
Strong tact and diplomacy; ability to interact with all levels of personnel

CSR

Highly organized; ability to handle multiple concurrent assignments
o
Ability to prioritize, organize and plan work under own initiative
o
Strong communication skills (reading, writing, speaking, listening)
o
Quality driven individual with Customer Service Perspective
o
Motivated, follows instructions
o
Ability to work independently with minimum supervision
o
Works well under pressure-Physical Requirements
o
Keyboarding/Finger dexterity
o
General Physical Skills (sitting for long periods, lifting ~ 10 pounds)
o
Repetitive motion
o
Ability to use telephone

**Benefits**:

- Extended health care
- Vision care
- Dental care

**Job Types**: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Work Location: In person

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