Retail Training Manager

**Belong to Something Beautiful**

At Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

**Job Type**: Full-time permanent

**Function**: Retail Talent & Training

**Address**: Vancouver Area

**Working Model**: Remote

**What You’ll Do**:
TRAINING & COACHING DELIVERY - 90%
- Execute the retail training strategy by facilitating identified learning interventions that support store, market, and organizational needs and focus (in-store, classroom, virtual) and lift retail objectives
- Drive client engagement, selling & service, and operational excellence through relevant, relatable, engaging, and exceptional training execution with a strong focus on driving retail and company objectives
- Observe and coach store leadership teams on and off-stage on their delivery of coaching, training, Touchbases, etc. to ensure quality and consistency across all stores
- Ensure store team members at all levels are aware of and participating in training programs (Foundational Learning/Leadership, Daily Dose, etc.)
- Support and execute New Store Opening (NSO) training and coaching

SUBJECT MATTER EXPERTISE - 5%
- Edit and validate training materials for retail-facing programs and initiatives
- Execute defined AORs throughout the year that support retail and organizational initiatives

GAP ANALYSIS - 5%
- Observe and solicit feedback on training programming from store teams to determine strengths and gaps
- Partner with Sr. Manager and market leaders to uncover needs
- Proactively recommend future learning interventions and make suggestions for existing program optimizations based on on-the-job observations, feedback, and insights/data

**What You’ll Bring**:

- 2-4 years in the cosmetic/beauty industry or education equivalent
- Expert ability in delivering training interventions and curricula both in-person and virtually
- Excellent verbal and written communication skills
- Intermediate expertise in Microsoft Suite (Outlook, Word, PowerPoint, Excel, Teams)
- Elevated expertise in makeup, skincare, haircare, and fragrance
- Demonstrate and model exceptional client service standards
- Excellent decision-making ability and ability to utilize independent, sound judgment
- Ability to work effectively independently and with others to achieve deliverables
- Demonstrate agility to meet market needs as retail priorities shift
- Certificate in Adult Education Certificate or equivalent work experience

**Working conditions**:

- 4+ days in the field (in store, classroom) training and coaching, including evenings and weekends as retail priorities dictate (e.g., promotions, holiday)
- A working and reliable vehicle
- Ability to travel across Canada 40-50% of time to deliver training and support retail initiatives
- Comfort in working in multiple environments, sometimes in the same week (in-store, offsite, home)
- Comfort working in a Fragrance-filled environment

**What You’ll Get**:

- **Caring Community.** You’ll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward - together, united in beauty.
- **Fulfilling Path.** Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. You’ll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.
- **Meaningful Work.** As you make an impact on beauty, you’ll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.

**Rewards as Unique as You Are**:

- **Wealth.** We offer a comprehensive compensation package, including competitive salary, bonus potential, RRSP matching. The compensation range for this positions is $71,900 - $86,000.
- **Balance.** You’ll be trusted to find the perfect blend of work/life balance that _actually_ works for you with a hybrid work schedule, vacation and flex days, and maternity/paternity leave.
- **Growth.** A career glow-up is built into every role, with access to training and development, as well as tuition reimbursement.
- **Perks.** Think you’ve tried it all? Enjoy a 30% discount on all merchandise/services, opportunities for gratis, and flash sale discounts on LVMH brands.
- **Support.** Tap into volunteer and donation matching, Employee Assistance Program, and free mental health resources with 24/7 access to Dialogue.

Join us and Belong to Something Beautiful.