Retail Training Manager

Date: Jan 5, 2026 Location: Vancouver, BC, CA, V6Z 2V7 Belong to Something BeautifulAt Sephora Canada, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.Job Type: Full-time permanent Function: Retail Talent & Training Address: Vancouver AreaWorking Model: RemoteReady for a career glow-up? Under the leadership of the Senior Manager, Retail and Training, the Retail Training Team is dedicated to the successful implementation of education strategies within our stores. Retail Training Managers provide expert training, coaching, and support to store leaders and employees, ensuring the highest level of client engagement, selling & service, and operational excellence. They play a crucial role in driving and executing education strategies, supporting store leadership in identifying and developing beauty advisors, and ultimately delivering on key company objectives to meet client needs. Partnering with the Senior Manager, Retail and Training, the team develops and executes relevant education strategies that address the specific needs of their assigned portfolio of stores. The Retail Training Manager is responsible for the successful execution of the education strategy in stores. This role will provide the highest level of client engagement, selling & service, and operational excellence, as well as coaching, support, and subject matter expertise to store leadership to successfully drive the education strategy forward within the assigned portfolio of stores.What Youll Do:TRAINING & COACHING DELIVERY 90%Execute the retail training strategy by facilitating identified learning interventions that support store, market, and organizational needs and focus (in-store, classroom, virtual) and lift retail objectivesDrive client engagement, selling & service, and operational excellence through relevant, relatable, engaging, and exceptional training execution with a strong focus on driving retail and company objectivesObserve and coach store leadership teams on and off-stage on their delivery of coaching, training, Touchbases, etc. to ensure quality and consistency across all stores Ensure store team members at all levels are aware of and participating in training programs (Foundational Learning/Leadership, Daily Dose, etc.)Support and execute New Store Opening (NSO) training and coachingSUBJECT MATTER EXPERTISE 5%Act as subject matter expert on store-facing training materials and interventions for various retail/education programs and initiativesEdit and validate training materials for retail-facing programs and initiativesExecute defined AORs throughout the year that support retail and organizational initiatives GAP ANALYSIS 5%Observe and solicit feedback on training programming from store teams to determine strengths and gapsPartner with Sr. Manager and market leaders to uncover needsProactively recommend future learning interventions and make suggestions for existing program optimizations based on on-the-job observations, feedback, and insights/dataWhat Youll Bring:2-4 years in the cosmetic/beauty industry or education equivalentExpert ability in delivering training interventions and curricula both in-person and virtuallyExcellent verbal and written communication skillsIntermediate expertise in Microsoft Suite (Outlook, Word, PowerPoint, Excel, Teams)Elevated expertise in makeup, skincare, haircare, and fragranceDemonstrate and model exceptional client service standardsExcellent decision-making ability and ability to utilize independent, sound judgmentAbility to work effectively independently and with others to achieve deliverablesDemonstrate agility to meet market needs as retail priorities shift Certificate in Adult Education Certificate or equivalent work experienceWorking conditions: 4+ days in the field (in store, classroom) training and coaching, including evenings and weekends as retail priorities dictate (e.g., promotions, holiday)A working and reliable vehicleAbility to travel across Canada 40-50% of time to deliver training and support retail initiativesComfort in working in multiple environments, sometimes in the same week (in-store, offsite, home)Comfort working in a Fragrance-filled environmentWhat Youll Get:Caring Community. Youll collaborate with teammates who are equally passionate about innovating, doing the right things, and driving the industry forward together, united in beauty.Fulfilling Path. Your career glow-up starts here with access to opportunities that will challenge, stretch, and develop your skills. Youll have access to the global community of luxury group LVMH (Louis Vuitton Moët Hennessy) for endless career opportunities.Meaningful Work. As you make an impact on beauty, youll feel and see the positive change (consumer, industry, and social) your individual voice is a part of.Rewards as Unique as You Are:Eligibility requirements