Service Coordinator/Dispatcher

About us:

Metro Compactor Service is Canada's leading expert for waste and recycling equipment solutions. With expertise spanning over four decades, we provide custom manufacturing, installation, maintenance, and repair services for balers, compactors, and chutes. Our cutting-edge iSmart technology sets us apart, enhancing efficiency and sustainability for our clients in the residential, commercial, and municipal sectors.

You can learn more about us on our website:

Overview:

To deliver Super Service to clients through effective Dispatch and Coordination of technicians covering the GTA, Southern & Southwestern Ontario. The primary goal is to position our technicians for success – scheduling & assigning daily work by assessing job needs, matching appropriate skillset to the task required & considering geography to ensure timely service request completion with high quality repair.

Partnering with the Service Manager & Field Service Supervisors, our Service Coordinator will own the dispatch function. The successful candidate will create, implement, communicate and drive the daily plan. Collaboration with our Technicians & Inventory Manager is key critical to role success. Our client commitment is to deliver proactive, longer term solutions to their waste equipment and provide peace of mind. Dispatching our Technicians prepared for success is the first step.

Location: This position works out of the office location.

Work Hours: 7:30am – 4:00pm

Salary Range: $55,000 - $65,0000

Bonus: This position is eligible to receive an incentive award targeted at 5% of the base salary.

Core Values:

Service First, Innovation, Integrity, and Continuous Learning form the cornerstone of our culture at Metro Compactor Service. We expect every employee to personify these values in their work and interactions with clients, vendors, and team members. By accepting this role, you'll agree to uphold our values and contribute positively to our corporate culture and customer experience.

Responsibilities:

• Handle all responsibilities tied to the dispatch of technicians from our Brampton location
• Coordinate & assign service requests with consideration to customer needs, tech skillset & geographic area.
• Ensure technicians provided daily schedules & maintain communication as plans or job requirements change
• Reconcile all Service Orders daily & prepare for AR department billing
• Support Inventory Manager to provide parts for upcoming jobs through parts requisitions in our ERP system
• Work with Accounts Receivable partner to research & resolve billing questions or issues. If needed, interact with customer to resolve receivable issues.
• Provide back-up customer call handling as needed. Provides administrative, day to day support in Service dept.
• Maintain database of vehicle asset information including kms travelled, repair history & scheduled maintenance

Qualifications:

• 5+ years Service Coordinator/Dispatch experience in fast-paced, quick changing environment
• Strong computer skills including experience with ERP systems
• Superior attention to detail and focus upon accuracy
• Hydraulic & electrical system knowledge an asset

Why Work For Us:

Join Metro Compactor Service, an industry leader in the waste & recycling equipment sector in Canada. As we aim for North American expansion, we're all about pushing boundaries, be it promoting employee skill development, leading innovative technologies, or consistently delivering our Super Service promise. Our greatest strength? Our people, who make our groundbreaking tech and market leadership possible.

So, if you're all about making a big difference in an environment that values you as much as your skillset, come join the Metro family. Let's shape the future together

• Recognized Excellence: As a certified Great Place to Work (2023, 2024, 2025), Canada's Top 100 Small & Medium Employers (2024, 2025), and recipient of the Innovation Award by the Brampton Board of Trade, our reputation speaks for itself.
• Rewarding Package: Enjoy competitive salaries, flexible time off with 2 vacation policies to choose from, maternity-leave top up, and the security of our company-matched retirement program. Plus, choose from three tailored benefits packages with extended coverage to suit your individual needs
• Employee Growth: We encourage and support your growth through internal learning opportunities, mentorship, and a Training Reimbursement Program

• Company Culture and Engagement: Participate in regular company events and charitable initiatives that enrich our family-oriented culture. A safe and positive work environment is our top priority and our staff have voted us a Great Place to Work for good reason

• At Metro Compactor Service, we take pride in being recognized as a certified Great Place to Work in 2023, 2024 & 2025. As an equal opportunity employer, we truly believe that a diverse workforce best represents the community we serve and enhances our ability to provide excellent service to our customers. We are committed to attracting and retaining a vibrant mix of passionate and talented individuals from a variety of backgrounds, demographics, and life experiences.