Service Coordinator

**Title**: Service Coordinator

**Employee Working Location**: North York, ON

**Employment Status**: 12 months contract

**JOB DESCRIPTION**

Client & Family
- Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.

The Service Coordinator will provide direct support to clients. They will perform administrative tasks related to the operation of programs and will assist/liaison with staff for the implementation and maintenance of all services.

**ACCOUNTABILITIES**

**Client and Family Centric Care Delivery**

Plans, organizes, and schedules the service delivery for clients including such services as homemaking, personal care, medication assistance, grocery shopping, transportation, and security checks.

Completes client intake for the In-home Support department, receives referrals through HPG as needed including pre-screener assessments.

Establishes a working rapport with clients that supports their dignity, self-direction and that facilitates their activities of daily living (ADLs) and medical needs.

Supports clients with medication reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.

Complete Security checks and procedures related to safety.

**Planning and Organizing**

Schedules staff to accommodate new client referrals or to change from existing schedules, and to back-fill staff absences.

Reconcile and complete payroll information for PSWs.

Inputs and maintains case notes and regularly reviews clients’ Care Plans, complete documentation.

Inputs client information and service data into client data base, hard copy files and keeps additional manual records as required.

Creates, maintains, and updates client files.

**Customer Services**

Establishes a working rapport with clients that supports their dignity, self-direction and that facilitates their activities of daily living (ADL, IADLS) and medical needs

Refers clients, caregivers, and professionals to appropriate program & services at Lumacare and/or other community resources as required

Manage inquiries by providing information to callers and direct phone calls when necessary

Support department coverage including Home at last, Meals on Wheels reception, as needed.

**Collaboration**

Collaborates with Team, Service Coordinators, Care Navigators and Supervisor to ensure scheduling and planning of personal support service are accurate and appropriate

Assists clients/caregivers in connecting clients to internal and external resources, as appropriate.

Documents and informs Supervisor of any incidents or emergency situations

Promotes a collaborative work environment among staff and supports team building activities

Participate in Team Meetings

Collaborates with our Home and Community Care, Toronto Community Housing Corporation and other external partners as necessary.

**Administration and other tasks**

Participates in internal and external committees/meetings, training sessions

Supports staff in the delivery of safe and effective services which meet client care needs, agency contractual and quality improvement meeting organization standards. Promotes Occupational Health and Safety practices.

Maintains knowledge, observes, practices and enforces appropriate procedures in regards to safety, quality and environmental standards.

Provides after hours on-call duties as required. Travels using own vehicle.

Performs other duties as required

**SCHEDULE**

**Wednesday to Friday**: 7:00 AM - 3:00 PM or 8:00 AM - 4:00 PM

**Saturday & Sunday**: 3:00 PM - 11:00 PM

**ROLE REQUIREMENTS**

Personal Support Worker Certificate, Administrative certificates as considered as asset.

Experience in staff scheduling and in payroll required.

Experience working with vulnerable older persons and older adults with mental health issues, addictions, and other special needs.

Demonstrates excellent knowledge and skill in customer services.

Strong organizational and time management skills.

Valid Ontario Driver’s License and access to a vehicle.

Immunization for tuberculosis, chickenpox, mumps, and hepatitis B.

Current First Aid & CPR Certification.

Current Vulnerable Sector Police check required completed within last 12 months is required.

This position requires you to be fully vaccinated against COVID-19 and you must provide Lumacare with proof of vaccination prior to employment.