Service Coordinator

Client & Family
- Centered Care Is at The Heart of Everything We Do at Lumacare Lumacare believes Person and Family - Centered Care is based on a philosophy of care, treatment and support that empowers Clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client facing role, in a leadership capacity, or in a support position, it is essential that every member of our team is passionate about promoting and protecting Person and Family - Centered Care.

The Service Coordinator will provide direct support to clients. They will perform administrative tasks related to the operation of programs and will assist/liaison with staff for the implementation and maintenance of all services.

**ACCOUNTABILITIES**

**Client and Family Centric Care Delivery**
- Plans, organizes, and schedules the service delivery for clients including such services as homemaking, personal care, medication assistance, grocery shopping, transportation, and security checks.
- Completes client intake for the In-home Support department, receives referrals through HPG as needed including pre-screener assessments.
- Establishes a working rapport with clients that supports their dignity, self-direction and that facilitates their activities of daily living (ADLs) and medical needs.
- Supports clients with medication reminders related to taking their medications at the scheduled time(s) and in accordance with their physician’s instructions, as required.
- Complete Security checks and procedures related to safety.

**Planning and Organizing**
- Schedules staff to accommodate new client referrals or to change from existing schedules, and to back-fill staff absences.
- Reconcile and complete payroll information for PSWs.
- Inputs and maintains case notes and regularly reviews clients’ Care Plans, complete documentation.
- Inputs client information and service data into client data base, hard copy files and keeps additional manual records as required.
- Creates, maintains, and updates client files.

**Customer Services**
- Refers clients, caregivers, and professionals to appropriate program & services at Lumacare and/or other community resources as required.
- Manage inquiries by providing information to callers and direct phone calls when necessary.
- Support department coverage including Home at last, Meals on Wheels, and Reception, as needed.
- Fulfills on-call duties as required.

**ROLE REQUIREMENTS**
- Social Service Worker diploma or a diploma related to healthcare or support services is required.
- Experience in staff scheduling and in payroll required.
- Experience working with vulnerable older persons and older adults with mental health issues, addictions, and other special needs.
- Knowledge of the Personal Health Information Protection Act, Accessibility for Ontarians with Disabilities Act, Home Care and Community Services Act and other relevant legislations of Ontario.
- Ability to intervene and manage crisis situations.
- Knowledge of the Inter-RAI CHA assessment tool and of CIMS/HGP is an asset.
- Strong organizational and time management skills.
- Basic knowledge of medications and health and wellness in general.
- Excellent verbal and written skills in English language; proficiency in other languages such as Italian and Spanish an asset.
- Valid Ontario Driver’s License and access to a vehicle.
- Immunization for tuberculosis, chickenpox, mumps, and hepatitis B.
- Current First Aid & CPR Certification.
- Current Vulnerable Sector Police check required completed within last 12 months is required.
- This position requires you to be fully vaccinated against COVID-19 and you must provide Lumacare with proof of vaccination prior to employment.

**Job Types**: Part-time, Permanent

Pay: $19.04 per hour

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have a diploma or certificate in healthcare or social work?

**Experience**:

- Administrative experience: 1 year (required)
- working with older adults: 1 year (required)
- staff scheduling and payroll: 1 year (required)

Work Location: In person