Administrative Assistant
2 weeks ago
**Orillia Volkswagen is looking for an Administrative Assistant**
The Administrative Assistant is excellent at multitasking and their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. They are a team player and can handle the high-pressure environment of the dealership work by staying calm, positive, and reassuring.
- Pleasant and friendly disposition.
- Excellent at written & oral communication skills.
- Able to stay calm and focused under all circumstances delivering exceptional service to customers.
- Listen to customer needs and take appropriate action.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
- Team-oriented and enjoys working with others towards a common goal.
- Ensure any administrative paperwork is completed in an accurate and timely fashion.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
**Commit to the Dealership Brand**
- Stay up-to-date on the dealership training programs.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a professional appearance.
**Specific Skills**
- Excellent interpersonal skills with a positive and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including superb telephone demeanor with active listening.
- Organized with an attention to detail and strong ability to prioritize.
- Flexible and open to change; initiative to take on special tasks as needed.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Holds a valid driver’s license.
- Must be proficient with Excel and other Microsoft Office programs.
**Education & Experience**
- High School Diploma (or Equivalent).
- Experience in customer service would be an asset.
- Experience in PBS would be an asset
**Pay**
- Pay is hourly based on approximately 40 - 44 hours per week and ranges from $18.50 per hour to $21.50 per hour, based on experience
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