Department Sales Manager, Clubs

**Job Title**: Department Sales Manager (DSM) - Clubs
**Reports To**: Store General Manager
Main purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and growing the sales and profit through gaining a solid understanding of customer needs.
6 Success Factors
- Clean Store
- Pricing & Promotion
- Presentation
- People
- Customer Service
- Inventory Management

**What You'll Do**:
**Drive Sales and Provide Exceptional Customer Service**:

- Ensure associates meet our customer experience expectations.
- Take responsibility of the manager on duty (“MOD”) by managing the entire salesfloor when needed to ensure continually drive sales and ensure optimal customer service in all departments.
- Have the right number of staff at all times through effective scheduling.
- Confirm staff are fully trained on customer service, selling skills as well as product knowledge.
- Hold huddles x 2 with staff and participate in weekly meetings with the store management team.
- Continually motivate staff through recognition programs, sales contests and customer compliments by leveraging Nudge.
- Handle customer complaints with immediacy and empathy to understand concerns, review and train the standards in a goal of avoiding repeat occurrences.

**Product, Presentation and Inventory Management**:

- Follow merchandising standards as outlined by the merchandising team and store visual standards and expectations.
- Ensure new product is on the sales floor within 24 hours of being received.
- Ensure that all merchandise transfers and consolidations are complete within 3 days.
- Confirm that all price changes are completed regularly and following the company standard.
- Ensure that the price displayed is consistent with the local competition.
- Maintain floor standards and customer service standards and utilize selling skills.
- Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.
- Support in developing floor standards, visual merchandising, customer service standards, and sales techniques.
- Ensures that product on all end cap displays and power aisle is seasonally appropriate product and signage.
- Regularly audit pricing in the department for accuracy.

**Pro-Shop/Club Fittings**:

- Be a source of knowledge for club grip and shaft specifications while ensuring equipment is displayed appropriately.
- Perform fittings (ball launch monitor, putter, driver, iron/wedge); conduct preliminary interview with customer; record customer’s swing and provide swing analysis; provide feedback to customer.
- Modify and repair manufacturer’s clubs to Golf Town standards.

**Protection of Company Assets**:

- Ensure actual inventory on hand matches Retail Pro on-hand through regularly scheduled cycle counts. Conduct weekly audit and investigation of negative on-hand inventory.
- Ensure bag checks are conducted on all staff when leaving the store.
- Confirm refunds are checked daily and verified.
- Store security system is updated and conduct monthly alarm sensor testing
- Follow proper opening, closing and lockdown procedures.

**Training & Compliance**:

- Understand Learning Management System (LMS) training requirements and participate in LMS courses.
- Assist in product training for associates in the department and help conduct in-store product training meetings.
- Assist in ensuring compliance and execution of company customer service and sales training programs.
- Attend vendor clinics for products related to the department(s).
- Ensure all Policies & Procedures (P&P’s) are followed in the department.

**People & Staffing**:

- Be actively involved in the hiring and training of all staff.
- Support SGM with payroll management and scheduling (as needed).
- Monitor staff adherence to company policies and procedures.
- Accurately maintain and protect the privacy of all staff files including associate action notices for pay changes, holidays, sick days, and bereavement days and documented employee written warnings.
- Support annual performance reviews with all employees.

**What You Bring**:

- Post secondary education or equivalent
- 3-5 years progressive experience in retail supervisory or management capacity.
- Must be a certified fitter and have 3 to 5 years of progressive golf sales and fitting experience.
- 1-3 years experience in the Pro Shop (regripping, reshafting and club adjustments) is an asset.
- A passion for retail with a strong understanding of the game of golf.
- Strong communication skills, verbal and written
- Energetic and enthusiastic with an ability to work in a fast paced environment.
- Organized, able to prioritize and follow-up efficiently
- Strong interpersonal skills, able to relate to and motivate staff
- A commitment to high company standards

**Work Hours**:

- Flex schedule - some weekends and evenings.
- Work varied shifts, including weekends