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Inside Sales

2 weeks ago

Concord, Canada Watson-Marlow Fluid Technology Solutions Full time

**Job Title: Inside Sales**
**Location: WMFTS - Canada**
**Location Type: Hybrid**

When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.

**This role will focus on**:
Role Summary

What you’ll be doing
- Coordinate support resources to ensure customer and prospect needs are promptly met.
- Standard product quotes.
- Assist AE on skid project quotes and orders.
- Field basic technical calls
- Interface with suppliers on custom opportunities.
- Support inquiries from initial request through final order by ensuring all techcnical, commercial and delivery aspects from the customer and for the company are considered so that order and delivery process excellence is achived.
- Support customer and respond to questions through delivery and installation.
- Field phone calls from customers and prospects.
- Utilize and update CRM on customer and prospect interactions.
- Follow up quotes to help secure orders.
- Returns, trial pumps and trade show equipment coordination.
- Act as a back-up for CS team, when needed.
- Effectively communicate the value proposition of the full range of WMFTS capabilities.
- Contribute to the honing of our marketing message, operational improvement, and new product development through voice of customer feedback and ongoing communication of successes, failures, and opportunities within the territory.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

This is what you’ll need to be successful in this role
- University degree or College diploma (or related work experience) in a technical field with a minimum of two year’s related experience.
- Inside Sales and/or technical support experience.
- Experience in Process Industries of Life Science sectors.
- Exceptional oral and written communication skills in English required to communicate with internal and external contacts. French language skills an asset but not mandatory.
- Excellent interpersonal skills and high professionalism.
- Strong time management skills.
- Experienced ERP user, preferably Microsoft AX/Dynamics
- Must be able to travel occasionally with air travel and overnight stays including occasional weekends being required.

**At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including**:

- **A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Comprehensive private healthcare
- An enhanced retirement plan
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan

**Everyone is Included at Spirax Group**
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:

- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more.

Learn more at Our Inclusion Commitments.

**Equal Opportunity Employer**
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.

**Company Overview**

Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficie