Resident Services Coordinator/staff Educator

**Description**

Revera owns and operates retirement residences and long term care homes in the senior living sector.

**Purpose. Passion. People.**

We are purpose driven. We are passionate. We are connected. We are truly out to live our best lives, as we come together to help others live theirs. Join our team today and build your career with us.

**Mission**:
Reporting to the Executive Director, the Resident Services Coordinator is responsible for liaising with Residents and Families during the admission process and annually thereafter.

**Key Outcomes**:

- Live our values of Respect, Integrity, Compassion and Excellence
- Lend a helping hand
- Cultivate relationships with staff, residents and families
- Lead with H.E.A.R.T. (hear, empathize, acknowledge, respond, thank)

**Key Responsibilities**:

- Liaises with Residents, families, and outside agencies;
- Ensures that all appropriate contacts are established and maintained within the community in-order to maximize the availability of potential residents and to obtain feedback with regard to the services required;
- Ensures that residents and/or families are provided with all pertinent information, including a detailed tour of the facility. Develops and run pre-admission seminars and other appropriate workshops in co-operation with other staff;
- Assists with maintaining the education files of employees ensuring all mandatory Education expectations are met;
- Develop and provide education including new hire orientation throughout the calendar year for all home staff as required for all classifications;
- May be required to participate in the development of the annual business plan, operating budget, capital plan, marketing plan and continuous quality improvement;
- Provide general office support as required

**Required Education, Credentials and Experience**:

- Community college level courses or equivalent preferably in healthcare or social services discipline
- Certification and/or experience in Adult Education is considered an asset
- Previous experience in broader healthcare or social services setting an asset
- Demonstrate emotional intelligence in handling stressful and demanding situations
- Proficiency in a second language is an asset
- Knowledge of operating systems considered an asset
- Proven ability to close sales and experience in working effectively with seniors in a health care environment
- Marketing experience would be a great asset
- Current (within 6 months) Vulnerable Position/Sector Screening (VPS)

**Revera Core Competencies**:

- **Accountability**:Takes ownership and holds self and others accountable to deliver high quality, timely and cost-effective results.
- **Business Acumen**: Understands financial and operational aspects and implications that are essential to achieve superior business results.
- **Coaching & Developing Talent**: Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development. Building capability of self, individuals and teams by engaging in feedback, coaching, learning and development.
- **Customer Focus**: Keeping the customer in mind to deliver the highest possible quality of care, service and choices.
- **Execution Excellence**: Optimizes available resources and pursues implementation to consistently achieve exceptional outcomes.
- **Innovative Thinking**: Identifies, develops and implements new and innovative solutions to enhance opportunity, efficiency and quality.
- **Teamwork and Collaboration**: Inspires and fosters a team environment and works collaboratively to achieve business goals and objectives.
- Vaccines are a proven, safe and powerful weapon in our battle against COVID-19. Now that vaccines are widely available and recognizing that many of our staff are already vaccinated, vaccination will be a condition of employment for new hires, except when impossible due to legitimate, established exceptions. _The vaccine must be a _two-dose COVID-19 _vaccination series approved by Health Canada_._ _This is one more important step to protect both our residents and staff as we continue to battle this deadly virus._