Reception Coordinator
2 weeks ago
**Job description**
**JOB DESCRIPTION - RECEPTIONCOORDINATOR (hours 6:30 a.m. to 2:30 p.m.)**
**RESPONSIBILITIES**
- Responsible for the safety and security of the building and all its residents and staff by conducting active COVID-19 screening to employees and visitors, responds to emergency situations and assisting residents as required
- Effectively fielded phone calls as the first point of contact, serving as the liaison between residents, employees and related parties
- Responsible for recruiting, training, staffing and scheduling Concierge staff. Concierge Coordinator also is in charge of the entire Concierge Department. Reporting to Office Manager and General Manager.
- Participates in staff development, safety quality assurance, environment and infection control programs.
- Deals courteously with staff, residents, resident families and visitors.
- Completes daily, weekly and monthly duties as per policy.
- Adhere to all established policies and procedures.
- Assist with arranging transportation for residents.
- Report all accidents or incidents involving residents, families, visitors, personnel to General Manager or Designate.
- To provide support as well as supply business information and services.
- Provides support to Office Manager with Invoicing and entering schedules on internal computer system.
- To handle messages, mail and flow of information.
- To book and deal with room availability and answer our queries.
- Since the role of a concierge is highly visible and the concierge desk is often the first and the last to be seen by the guests, the importance of "carrying oneself properly" is highly stressed.
- The job requires being in good health and physically fitting. It also requires having lots of initiative and the ability to carry more than one task at a time.
- To deal with many aspects of our social, personal and confidential life.
- To be able to deal with multiple and stressful situations, recognizing it's also exciting, challenging and rewarding. Their main pleasure comes from helping people and turning situations around.
- Assisting with admission and discharge of residents when required.
- Assist with maintaining accurate records for "extra charges" if applicable.
- Aware of roles and responsibilities under the Occupational Health and Safety Act. Participate in Quarterly Joint Health & Safety Committee Meetings and also responsible for taking minutes. Also responsible for monthly Common Area Inspections.
- At time responsible for performing Rapid Antigen Testing to Visitors and Staff.
- And other duties as delegated by the General Manager or Designate.
**QUALIFICATIONS**
- Experience in geriatrics and hospitality management
- Well organized and business Savvy
- Knowledge of the homes operational offerings
- Warm and positive approach to problem solving
- Great communication skills both written and oral
- Exceptional delivery of Customer Service - always polite and with a smile
- Willingness to update and keep current their knowledge of changing regulations, practices and procedures
- Discrete, tactful and diplomatic
- Team player
- Ethical, and honest
- Good knowledge of computers and Microsoft & programs are a necessity
**New employees who commence employment are required to be fully vaccinated against COVID-19, as a condition of employment.**
- **Valid Vulnerable Sector Screen, TB Test is also required**_
- **Accommodation will be provided in all parts of the hiring process as required under UniversalCare Employment Accommodation policy.**_
**Salary**: $19.00 per hour
**Benefits**:
- Dental care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Maple, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Work Location: One location
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