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Customer Support Associate

3 weeks ago

North York, Canada Acara Solutions Full time

Acara Solutions is seeking a Customer Service Representative/Order Administrator to assist a well known company.

This is a contract to direct placement opportunity with room for career growth located in North York. Starting wage is $17-19/hr paid weekly morning schedule Monday-Friday.

**Responsibilities**:

- Handle inbound & outbound calls from & to customers
- Handle in person customer inquires
- Input data & orders into the dedicated software system
- Coordinate with warehouse team to collect concise information & provide customers service excellence
- Convert quotes to orders
- Recording data from customer interactions
- Resolving customer complaints, escalating as required
- Assist customers with accurate transactions and industry specific product information.
- Provide recommendations
- Respect safety procedures & guidelines
- Other projects and duties as assigned

**Qualifications**:

- 1 year of Customer Service/ Customer facing experience
- Excellent verbal and written communication
- Proficient in Microsoft suite (Word, outlook, excel)

**Salary**: $17.00-$19.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)