Customer Service Support Officer

**Customer Service Support Officer, Humber Arboretum - FHSW - FT Support**
- (29569)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

The Humber Arboretum is a thriving natural ecosystem and outdoor learning space that advances the highest potential and well-being of the community through strengthening our relationships with nature and with each other. Encompassing 100 hectares at the back of Humber College North Campus, the Humber Arboretum is free to visit and offers a variety of programming to both Humber College students and the general public. It exists as a unique tri-partnership between Humber College, City of Toronto, and Toronto and Region Conservation Authority. The Centre for Urban Ecology (CUE) is home to the Humber Arboretum’s educational programs and special events. At Humber College, the Humber Arboretum and CUE are part of the Faculty of Health Sciences & Wellness family. Learn more at Humber.ca/arboretum.

**Job Details**:
**Position Title**: Customer Service Support Officer

**Status**: Full Time Support

**Hours**: 37.5 hours per week (mainly Monday to Friday with possible weekend work)

**Faculty/Department**: Faculty of Health Sciences & Wellness - Humber Arboretum

**Campus/Location**: North Campus

**Hourly Rate**: Payband E: $27.81 - $32.24

**What you will do**:
Under supervision of the Manager of the Humber Arboretum, the Customer Service Support Officer is responsible for providing confidential operational, financial, and administrative support to allow the organization to function efficiently and effectively. Incumbent is also responsible for overseeing the planning and logistics of events run solely by the Humber Arboretum or in collaboration with other departments, faculties, or hubs in connection with Humber College.

**What you bring to the role**:
***

**Education**:

- A 3-year degree or diploma in Business, Accounting, Administration, and any other related fields of study, with professional certification in Quickbooks.

**Experience**:
At least 5 years overall related experience including:

- QuickBooks training
- Mental Health First Aid
- Microsoft Teams, ZOOM, WebEx, BlackBoard
- Standard First Aid and CPR C
- PIPEDA training
- Strong knowledge of Ontario Camping Accreditation Standards as they relate to Human Resources

**Skills**:

- Proven ability to work well under pressure, manage multiple competing deadlines, demonstrate flexibility.
- Knowledge & familiarity with college structure & experience in an educational environment is essential.
- Ability to work independently/ self-motivated.
- Well-developed bookkeeping skills or related financial experience and demonstrated experience in monthly financial reporting and tracking.
- Ability to work effectively as part of a team and independently.
- Highly developed oral & written communication skills
- Strong attention to detail and excellent organizational skills
- Excellent knowledge of spread sheet, database and word processing software with attendant keyboarding skills.
- Ability to analyze and revise operating practices to improve efficiency.
- Able to handle sensitive information with confidentiality.
- Knowledge of Arboretum operations is considered an asset.
- Knowledge of or an interest in nature and sustainability is considered an asset.

**What’s In it for you?**
- An opportunity to have an impact with a conservation and education focused Outdoor Education Centre poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity and Inclusion**

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environme