Customer Service Assistant

**Customer Service Assistant - RPT - Faculty of Business**
- (22799)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

The Faculty of Business offers over 50 programs covering more than a dozen fields with a broad range of credentials that are reflective of the new business landscape. We give our students a blend of academic theory and work integrated learning opportunities and in turn, they graduate as high achievers with the ability to be their best.

**Job Details**

**Position Title**:Customer Service Assistant

**Status**: Regular Part-Time

**Hours**: upto 24 hours per week

**Faculty/Department**: Faculty of Business

**Campus/Location**: North Campus

**Salary**:$16.44 - $25.29

**What you will do**:
Reporting to the Associate Director-Operations, the Customer Service Assistant is responsible for welcoming people to the Faculty of Business and providing information about programs and services. Customer service responsibilities includes fielding questions and enquires from the public, prospective students, applicants, current students, faculty and support staff regarding all facets of the Faculty of Business both in person and by telephone. The incumbent is required to provide accurate, timely, information in accordance with applicable guidelines, policies and procedures.

The incumbent will assist with a variety of administrative functions to ensure the effective and functional day-to-day operations of the office. This will include operating and maintaining standard office equipment (photocopiers, printers, shredder scanner etc.), unpacking, storing and replenishing office supplies, distributing mail, creating gift bags etc.

The incumbent will support two office areas at north campus. However, the Customer Service Assistant may also be required to work at Lakeshore campus on an as needed basis.

**What you bring to the role**:

- 2-year diploma in, Business or Office Administration
- A minimum of 2 years practical work experience, preferably in a busy post-secondary customer service environment
- The incumbent will have excellent written and verbal communication, interpersonal, listening and customer relations skill with the ability to relate professionally and respectfully to a wide cross section of people representing diverse backgrounds
- Ability to work in a diverse, dynamic, multicultural environment with scarce resources
- High degree of attention and focus to detail

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things
- Diverse, hard-working, committed team of people who care about each other
- Tools and technology that will allow you to succeed at your job
- Amazing perks
- Highly supportive work culture

**We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.**

**Equity, Diversity and Inclusion**

**Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.**

**Accommodation**

**Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.**

**Anti-Discrimination Statement**

**Position Type** Regular Part-Time Support

**Minimum Salary** 16.44

**Maximum Salary** 25.29

**Work Locations** Lakeshore Campus 3199 Lakeshore Blvd. West Etobicoke M8V 1K8

**Job Family** Business

**Job Posting** 8/4/22

**Department** Longo Faculty of Business