Program Assistant

**Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level N Please note, this is a 1 year temporary full time contract opportunity covering a leave of absence. **Secondments are Welcome**: Click here for more details on secondment opportunities. **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference. **About Us**: The Faculty of Health Sciences is a large, diverse, and comprehensive unit, comprised of seven Schools (Nursing, Kinesiology, Health Studies, Physical Therapy, Occupational Therapy, Communication Sciences and Disorders and Food and Nutritional Sciences), a large Interdisciplinary Graduate Program in Health and Rehabilitation Sciences and four Research Centers. The Faculty has more than 4,000 undergraduate students and more than 900 graduate students (200 PhD students). **Responsibilities**: Under the direction of the School Director and the Manager of Operations & Finance, the Program Assistant provides program information and administrative support for both the undergraduate and graduate programs in the Brescia School of Food and Nutritional Sciences. The role responds to student inquiries, to provide program information on University academic policies and procedures and resolves many student related issues, or refers to Academic Advisors or Undergraduate chair as needed. The Program Assistant supports course and exam scheduling, grade submissions, adjudication, awards, scholarships, publication updates and maintains undergraduate and graduate student files. The Program Assistant will also be responsible for overseeing the admissions process for the graduate programs (DDEPT and MScFN). **Qualifications**: **Education**: - 3 year Community College Diploma in Administrative or Business Studies **Experience**: - 3 years of experience providing administrative support, customer service, and administering undergraduate/graduate programs and student policies and procedures in an academic environment - Experience providing frontline support to graduate and/or undergraduate students preferred Knowledge, Skills & Abilities: - Knowledge of general office procedures including records management systems - Ability to understand student needs and expectations and provide excellent customer service directly and indirectly to satisfy expectations - Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience - Ability to establish rapport with people from diverse backgrounds - Competency to maintain confidentiality and treat sensitive information with discretion - A strong record of teamwork with the motivation and ability to work independently with little supervision - Ability to process information with a high degree of accuracy - Strong problem solving skills with the ability to research/investigate issues and resolve problems - Ability to work in a fast-paced environment with constant interruptions, meet tight deadlines and adapt to growth and change - Ability to multi-task and maintain an organized and effective personal work environment - Familiarity with academic calendar and programs (undergraduate/ graduate cycle, program and academic policies and procedures) at Western preferred **Union Statement**: **Western Values Diversity**: Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194. **Please Note**: We thank all applicants for their interest; however, only those chosen for an interview will be contacted.