IT Support Specialist

Role and Responsibilities LI-MC1 Here are few reasons why folks love working at CAE - Meaningful work that drives professional development - Ability to enter and grow within the technology industry - Work in a collaborative environment - Be part of a high-performance team CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. Backed by a 70-year record of industry firsts, we continue to help define global training standards with our innovative virtual-to-live training solutions to make flying safer, maintain defence force readiness and enhance patient safety. We have the broadest global presence in the industry, with over 9,000 employees, 160 sites and training locations in over 35 countries. Each year, we train more than 220,000 civil and defence crewmembers, including more than 135,000 pilots, and thousands of healthcare professionals worldwide. The Maritime Helicopter Integrated Information Environment (MHP IIE) Program entails the set-up and in-service support of a large Enterprise Infrastructure system. The system is used for the efficient management of the maintenance of the Maritime Helicopters, its training environment, as well as its performance management, configuration management and collaboration management for all clients and contractors. The role: - Image, deploy and support contractor provided client device hardware. This includes conventional and ruggedized equipment supporting aircraft activity at the 12 Wing Shearwater base as well as that used for deployments of the aircraft away from the base. - Analyze, troubleshoot and problem solve simple to complex hardware and software support issues to restore device or system use in the event of a failure. - Maintain and support the client devices utilized in the CAE’s Development and Test environments supporting the Maritime Helicopter Program. - Provide semi-regular after-hours support of the IIE system and devices as needed, including system releases outside of normal client working hours. - Prepare, maintain, manage and update technical system documentation, including documenting support issue resolutions. Your Profile: - Technical college education or university degree - Experience installing and supporting Client Device Windows Operating Systems following documented processes - Experience installing, deploying and supporting Desktop, Laptop hardware devices and peripherals (e.g. printers) following documented process - Strong communication and interpersonal skills (Written and Verbal) - Must be able to provide after-hours support as required - Must be able to lift/move bulky objects (e.g. Printers, computer equipment within transport cases) - Be able to hold a Canadian Security Clearance & Controlled Good Clearance Eligibility to work in Canada either as a Canadian Citizen, a Permanent Resident or with a valid Work Permit Optional: - Bilingual (French / English) would be considered a valuable asset (but not a requirement) - Experience with device imaging tools such as (Norton Ghost, Acronis SnapDeploy, Microsoft System Center Configuration Manager) would be an asset - Experience providing on-site and remote support would be beneficial - Understanding of host-based virtualization (VMware, Microsoft Hyper-V) would be an asset, as would familiarity with those tools. - Familiarity with or understanding of Windows Server Operating Systems (2012 R2, 2016, or 2019) would be beneficial - Familiarity with managing Microsoft Active Directory (DNS, DHCP, Group Policy Management) would be an asset - Networking experience, including understanding of CISCO Ethernet Switches, LAN/WAN topologies and configuring and troubleshooting of TCP/IP would be favourable What we have to offer - _ Benefits:_ fully flexible for you to choose what is important - _ Retirement:_ Defined Benefits Pension Plan & Group Registered Retirement Savings Plan (RRSP) - _ Financial Perks:_ Employee Stock Purchase Plan & numerous corporate discounts - _ Personal and Family Programs:_ Physical Wellness Plans - _ Work-Life Balance:_ Flex time & California Fridays all year - _ Fun at work:_ social and community events all-year round Sounds like something you are up for? That’s why we need you to complete our team. Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Employment Opportunity At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.