Regional Director, West Provinces

Terms: Full-time Permanent
- Salary: Commensurate with experience
- Location: Ottawa (Hybrid Work Model) | Toronto (Hybrid Work Model) | Montreal (Hybrid Work Model)

**ABOUT THE ROLE**:

- The Regional Director, West Provinces is a member of HSO’s Client Service and Accreditation and leadership team. The Director will lead and enable a team in the delivery of the British Colombia, Alberta, Manitoba, and Saskatchewan strategies and contribute to HSO’s mission. That means finding new and innovative ways to create and deliver value to health care systems in ways that are aligned with a mission that matters: enabling and empowering people around the world to continuously improve quality of care.
- As Regional Director, West Provinces, you will lead the strategy and design to drive a business plan with a strong focus on excellence in service delivery to foster client retention and market expansion. You are comfortable working in a matrix environment to elevate and adapt existing services to meet the needs of the British Colombia, Alberta, Manitoba, and Saskatchewan healthcare landscapes. Committed to our vision, you bring superior critical thinking skills, teamwork, and a drive for skill development. Your clinical expertise and understanding how Health Authorities operate are valuable assets and informs your strategic approach. As Accreditation Canada's ambassador, you'll cultivate trust with executives, clinicians, and policymakers, demonstrating your dedication to excellence. By fostering strong stakeholder relationships, you'll elevate delivery of services, nurturing enduring partnerships to enrich the broader healthcare landscape.
- If you're right for this opportunity, you're a team player, business-oriented, organized, and an expert people mobilizer. You have a winning attitude and growth mindset, and you love to lead, learn from, and collaborate with stakeholders. Passionate about improving quality of care in health systems, you take pride in facilitating, guiding, and leading teams while building relationships with government and policymakers. A full plate motivates you, and you thrive at balancing focus and agility in a dynamic environment, committed to our values of trust, inclusion, collaboration, innovation, and learning.

**MAIN RESPONSIBILITIES**

**Strategic Planning and Execution**:Drive the implementation of strategic initiatives, ensuring alignment with organizational priorities and timelines. Provide leadership and direction to the Client organizations & Reporting teams. Developing medium to long range plans and preparing strategies to secure, grow and diversity the relationship with a defined group of existing customers. Building authentic and enduring relationships with staff, clients, partners, stakeholders and operational committees; rallying them to contribute to our goals and success. In collaboration with senior leadership, develop and execute regional plans and growth strategies.

**Landscape knowledge**:Ensure ongoing environment scanning to understand emerging trends and issues linked to different jurisdictions and client’s context. Stay updated with industry regulations, standards, and best practices in West provinces, always ensuring quality and compliance. Proactively keep informed about new developments, build capacity, and create strategic plans within a specific sector of health services to stay ahead of the competition.

**Operational excellence**: Play a pivotal role in ensuring the successful execution and delivery of programs and services. Overcoming operational obstacles to ensure efficient program delivery and high client organizations satisfaction, monitor and achieve key performance indicators (KPIs) to track progress and identify areas for improvement. Coordinating resources and implementing best practices to achieve the established targets for client experience and retention. Additionally, you collaborate with stakeholders, manage risks, and facilitate effective communication within different business units throughout the product lifecycle.

**Collaboration and Partnerships**:Partner with different stakeholders including government and policy makers. Identify with clients and assess their unique needs through an understanding of their performance indicators, culture and the context of their organization. Contributing positively to the culture of our workplace by staying positive, engaged in the work you do and energized by the difference you’re making.

**Team Development**: Foster a culture of continuous learning, innovation, and collaboration within the department. Address operational challenges to ensure programs are delivered efficiently. Act as CS&A liaison for enterprise-wide collaboration with other business units to achieve shared goals. Implement key business decisions and initiatives in collaboration with leadership team.

**MUST HAVE QUALIFICATIONS**
- Master’s degree or PhD in related field. An equivalent combination of work experience and educa