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Dispatcher

2 weeks ago

Rocky View County, Canada Rig Logistics Inc Full time

RIG Logistics is a professional dedicated transportation service for our valued customers.

As we continue to grow and provide quality professional transportation services, we are recruiting for a **US** _**Dispatcher /Planner to join our Calgary team.**_
- **Monday --Friday (7:30am -4:00 pm)**_

**Responsibilities**:

- Collaborate effectively with all team members in dispatch and transportation to achieve daily objectives.
- Responsible for monitoring loads and trucks in a specific geography prioritizing and planning power to move loads to destination
- Provide the highest levels of service to all customers with whom they interact, whether internal or external, with the goal of continuously improving the customer experience.
- Ensure that the assigned loads are confirmed with each driver prior to the completion of the work day.
- Confirm loads have been delivered or re-booked if needed and all safety and service incidents are reported to management.
- Follow up with drivers who are late with their loads and resolve any issues they may encounter.
- Ensure that drivers are submitting paperwork to the office team within 24 hours of delivery.
- Ensure accurate input of order data to keep information up to date and accurate in order to comply with government regulations.
- Comply with established company policies and procedures, and Occupational Health and Safety regulations.
- Handling of all drivers related Satellite / Ring Central messages or calls within assigned and overflow queues.
- Provide drivers with all necessary paperwork to complete deliveries.
- Maintain a safe and clean work environment.
- Work in a fast-paced environment.

**Job Qualifications/Requirements**:

- Working knowledge of **TMW Systems/Load Link **are considered an asset.
- Basic understanding of **US Border Crossings** will be preferred.
- Understanding of the general geography of Canada and US will be an asset.
- Sense of urgency and responsive to changes in a timely and efficient manner
- Excellent communication skills - both verbal and written.
- Strong computer, organizational, and analytical skills.
- Proven ability to deal productively and professionally with internal and external customers.
- Ability to multi-task and prioritize in a fast-paced environment.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Retention bonus

**Experience**:

- dispatching: 2 years (required)

Work Location: In person