Housing Manager

**Navigate Complexities. Create Change. Together**. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

**Lead, Innovate, and Inspire in Housing Support at CUPS**

CUPS is seeking a **seasoned people leader** with expertise in **program design, mentorship, and interdisciplinary collaboration**to join our team as **Manager, Housing**. If you are passionate about leading teams, developing high-quality housing programs, and fostering a collaborative and integrated approach to care, this role is for you.

**About the Role**

**Location**:Calgary, AB
**Reports To**:Director, Programming
**Team**: 5 Direct Reports
- Team Leads and Housing Strategy Coordinator, 25 Indirect Reports

The **Manager, Housing** is responsible for providing comprehensive leadership to CUPS Housing Teams, ensuring programs are delivered within CUPS integrated and trauma-informed care service delivery frameworks. The Manager, Housing will plan, implement, monitor and evaluate all aspects of CUPS Housing operations, working in collaboration with the Director, Programming and Operations Leaders to continuously improve Integrated Care services between and within assigned programs and across the agency. This role will work through and mentor program Team Leads to support achievement of program deliverables. The Manager will provide coaching and support for leader development and sustainment of high functioning and trauma-informed work environment delivering high-quality client care.

**Key Responsibilities**

**Leadership & Team Development**
- Build and maintain an **approachable, caring, and trauma-informed** culture for staff, clients, and community partners.
- Directly **supervise and mentor Team Leads,**ensuring accountability and high standards of service.
- Develop and implement goals, objectives, and strategic action plans that align with **CUPS’ mission and values**.
- Provide ongoing **coaching, training, and development** opportunities to enhance staff performance and professional growth.
- Strengthen communication and accountability within the **Housing department and across internal teams** to support integrated care service delivery.

**Program Oversight & Service Delivery**
- Lead **continuous program improvement efforts**, ensuring that services effectively meet client needs and program goals.
- Implement **data-driven decision-making** by tracking key program metrics, reporting on outcomes, and adjusting strategies as needed.
- Maintain oversight of **client care practices**, ensuring alignment with CUPS’ **trauma-informed, Housing First, and Client Centered** principles.
- Facilitate cross-departmental collaboration to improve **multidisciplinary care planning** and service integration.
- Ensure **compliance with funding requirements**, housing regulations, and program policies, including CHF guidelines and credentialing processes.

**Stakeholder & Community Engagement**
- Foster strong **internal and external partnerships**, including collaborations with government agencies, landlords, and housing providers.
- Maintain and expand **landlord partnerships**, ensuring positive relationships and effective dispute resolution processes.
- Represent CUPS in **community collaborations, forums, and committees** to advocate for housing solutions and integrated service models.

**Who You Are**

You are a **dynamic people leader** who thrives in a collaborative, client-centered, and fast-paced environment. You have a deep understanding of **trauma-informed care, Housing First models, and work within the spectrum of recovery oriented strategies**, and you know how to implement these effectively in program delivery and staff development.

**Qualifications & Experience**
- **5+ years of leadership experience** in housing, community development, or financial support services, with a proven track record of team mentorship and program oversight.
- **8+ years of experience** in housing services, social services, or related fields.
- **Bachelor’s degree** in Human Services or a related field (Diploma with extensive experience considered).
- Expertise in **trauma-informed practice, adverse childhood experiences (ACEs), and socio-environmental determinants of health**.
- Strong