Wellness Receptionist

1 week ago

Edmonton, Canada The Mustard Seed Full time

**Type of Employment**: Full-time position, 40 hours per week
**Reporting to**:Clinical Team Lead
**Location**:The Wellness Centre in Edmonton, AB
- Greet clients and visitors to The Mustard Seed
- Triage and book appointments for clients with programs as needed
- Process referrals for all clinical and non-clinical services at the Wellness Centre
- Ensure computerized appointment system is up-to-date
- Respond and/or redirect all patient and visitor requests accordingly
- Perform client intakes and set-up new clients into the computer system
- Ensure correspondence, reports, results, etc. are filed electronically in correct client record
- Ensure reception and waiting areas are kept neat and tidy
- Re-stock information leaflets as appropriate
- Answer phone calls in a polite and courteous manner as well as track, log, and transfer phone calls accordingly
- Greet, oversee and monitor volunteer & guest activities within the Wellness Centre
- Train students, staff, and volunteers on front desk tasks when needed
- Perform clerical duties
- Provide crisis intervention as required
- Track statistics, prepare reports, attend training as required

**QUALIFICATIONS**
- Experience as a Receptionist or Office Assistant, preferably in a medical setting or in an environment assisting with vulnerable people
- Diploma or certificate in related field
- Strong people and communication skills
- Knowledge of mental illness and addictions preferred
- Ability to deal with sensitive and confidential information
- Good organizational and time management skills
- Proven computer skills (Microsoft Office)
- Excellent customer service skills
- A self-starter with the ability to work in a highly collaborative team
- Strong desire to work with a marginalized population.

**WORKING CONDITIONS**
- The working environment for this position requires moderate amounts of walking, standing, sitting, lifting, carrying, and daily interactions with colleagues and clients
- This position is often fast-paced and requires a focused amount of mental effort to analyze information and problem solve

**OTHER INFORMATION**
- Employment Security Check is required
- As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
- Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

**COMPENSATION & BENEFITS**
- The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days.

**NOTE**
- Your privacy is important to us. The information we collect is used solely for consideration for employment.
- Please visit our careers page to see more job opportunities.

**Skills**: Required
- MS Outlook

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