Coordinator, Sales

**Coordinator, Sales & Service**

Lustre Products Ltd. is a local Chilliwack, BC manufacturer and supplier of high-end elevator and escalator parts worldwide. We are currently looking to fill the role of **Coordinator, Sales & Service**.

Reporting to the Manager, Sales & Marketing, the Coordinator of Sales & Service is responsible for the day-to-day oversight of the Sales & Service Department, ensuring team and individual performance goals and metrics are met. The Coordinator will display a high level of competency of the CRM/ERP system.

**Responsibilities are, but not limited to**:

- Prioritize, assign, and monitor the work of the Customer Service Representative (CSR) team.
- Ensure all customer inquiries are responded to within four (4) hours of receipt, i.e.:

- Quotes
- Sales Acknowledgments
- Service Inquiries
- Review all CSR quotes and orders prior to approval.
- Manage the RMA process.
- Maintain accurate records and document all customer service activities and discussions.
- Collaborate with internal departments such as Finance, Production, Logistics and QA to meet or exceed customers expectations.
- Collaborate with Senior CSR to collect daily KPI data and report monthly KPIs.
- Review KPI results with Sales Team and establish monthly goals.
- Participate in developing and implementing efficiencies in sales, customer service, order processing and data entry.
- Follow and help update the current training program for CSRs.
- Ensure compliance of all policy and procedures.
- Assist manager with performance reviews for the Sales Team.
- Provide administrative support to the Manager, Sales & Marketing.

**Sales & Service Support**:

- Help build and coordinate results of sales campaign through the CRM and ERP systems for existing customers and prospects.
- Manage service tickets in CRM/ERP and ensure satisfactory follow-up on all sales and service-related issues.
- Maintain CRM, including data input, updating contact info, digital filing, etc.
- Analyze customer data and provide recommendation to the Sales & Marketing Manager to continue organizational growth and reduce churn.

**Qualifications, Skills, and Abilities**:

- Strong computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.
- Strong customer service skills, ability to build and maintain strong customer relationships.
- Strong verbal and written communication skills.
- Able to work effectively and contribute within a team environment.
- High level of attention to detail and organizational skills.
- Team player, willing to go above and beyond.
- Conflict resolution skills.
- Critical thinking skills.
- Experience with B2B customer interactions is an asset.

**Experience**:
Customer service: 3 years (preferred)

Supervisory: 2 years (preferred)

**We Offer**:

- 4-day work week (Monday to Thursday). 3-day weekends, every weekend
- 10-hour shifts (7:00am to 5:30pm)
- Work / Life Balance
- A competitive salary of $52-$55k per year
- 100% Company-paid extended health care plan (no co-pay)
- Life insurance
- Paid time off
- Casual dress
- Free on-site parking
- Safety-orientated work environment
- Company-sponsored BBQ’s, lunches, employee recognition and more

**Job Type**: Full-time, Permanent

**Wage**: $52-$55k per year based on experience

**Ability to commute/relocate**:Must be able to reliably commute or plan to relocate before starting work _(required) _- 43650 Progress Way, Chilliwack, BC V2R 0C3

**Inquire, apply, and join our team**
- If selected to participate in the recruitment, selection and/or assessment process, please inform Lustre Products of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your accommodation and inclusion._

**Job Types**: Full-time, Permanent

**Salary**: $52,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift
- No weekends

Ability to commute/relocate:

- Chilliwack, BC V2R 0C3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)
- Supervising: 2 years (required)

Work Location: One location