Account Manager

**About Us**

We invest in our teammember’s work-life balance, with unlimited paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have weekly virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.

All of our above initiatives and employee support is in line with our six core values, IMPACT (Innovation, Make it Happen, Passion, Accountability, and Teamwork). We like to encourage our employees to end each day with the question: “Did I make an IMPACT today?” And we acknowledge exceptional work through our IMPACT Awards, which includes a paid vacation

**The Opportunity**
TrustArc takes pride in having an extremely high customer retention rate. This is due to our market leading solutions, extensive privacy expertise and our top-notch Account Managers.

The successful Account Manager will have the ability to develop and maintain client relationships, assess market opportunities, up-sell/cross-sell solutions within our growing customer base.

**What You Will Do**
- Manage an assigned customer account base, as well as, a set of new customer accounts as the new business Account Executive team acquires them
- Client Relationship Managers have an outcome-based/consultative methodology while working with customers
- Diagnose and fully understand customers’ business needs as you develop multiple relationships across the customers’ organization
- A clear understanding of all TrustArc services and business benefits, with in-depth understanding of the TrustArc solutions you are focused on selling
- Provide online demos and presentations to prospects/customers
- Maintain contact with an assigned list of customers to ensure customer satisfaction, issue resolution, and identifying cross-sell opportunities for TrustArc’s solution portfolio
- Responsible for forecasting and activity updates and managing your business in Salesforce
- Meet and exceed quarterly quota objectives, monthly targets, prospecting activity and pipeline goals

**What You Will Bring**
- 5-10 years of quota carrying, direct B2B sales experience, preferably selling SaaS solutions
- Experience with maintaining and growing a broad set of customer relationships
- Experience with selling & managing complex, consultative value driven engagements
- Communicate effectively across all levels (C, VP, Dir, Mgr, etc..) and key decision makers
- Experience with selling across multiple major industries & into multiple roles, functions & buyers
- Track record of negotiating, structuring and executing complex agreements
- Consistent quota overachievement via strong customer retention rates and driving growing with upsell/cross sell pipeline development
- Experience collaborating with cross-functional teams
- Strong ability to articulate contractual, technical, and financial value points to customers, including executive leaders
- Outstanding communication and presentation skills with experience presenting to C-level executives
- Proficiency in Salesforce CRM
- Prefer: Multi-lingual (Mandarin in high demand)

**What We Offer**
- Competitive compensation
- Health, Vision, and Dental Care (also available for partner)
- Endless PTO Program
- 100% Work from Home
- Opportunities to participate in regional philanthropic activities
- Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
- $2,500 active employee referral program

**Equal Opportunity**
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.