Technical Account Manager

2 weeks ago

Remote, Canada iboss Full time

**Responsibilities** - Ensure that customer desired outcomes are achieved through proactive cadence driven outreach - Manage and prioritize assigned portfolio of customers to ensure each customer is successful and satisfied - Advise customers about new products and feature enhancements - Provide feedback to product management, engineering, and R&D teams - Working with our technical support teams, ensure that any identified complex technical support inquiries are solved in a timely and professional manner. - Document interactions comprehensively for auditing and record keeping purposes - Help customers measure success by baselining current vs future state - Work with team leads and management to bubble up recurring issues or opportunities for product or process improvements. - Create, provide, and present quotations to customers - Acquire purchase orders from customers - Create and submit knowledgebase entries to help improve customer self-service capabilities. - Create and maintain internal knowledge systems to assist other internal team members - Stay abreast of product changes, working with lab and test systems to come up to speed quickly with new capabilities, devices, and features. - Attend and present at trade shows and on-site training **Qualifications** The responsibilities described above are essential functions of the job. The qualifications below are representative of the knowledge, skills, qualities, and/or abilities required. - 4-year college degree - 3+ years of experience in a related function is required. Direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and/or start-up companies. - Previous technical support experience - Previous sales engineering or technical account manager experience - Outgoing personality and comfortable speaking to customers - Possess a strong work ethic and team player mentality - Excellent communication skills both verbal and written - Experience designing and supporting multilayer IP networks; routing and switching - Experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS - Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices - Experience managing Windows Server or Red Hat Linux server environments - Experience managing large (>1k seat) Windows and Mac workstation deployments - Experience managing DNS; Microsoft or Bind - Experience with acquiring and analyzing packet captures - Highly developed sense of integrity and commitment to customer satisfaction - Strong detail orientation and listening skills. - Strong decision making and analytical abilities - Willing to travel 10% of the time **Benefits** - Health, Vision, Dental - open to domestic partners - 401K with company match - Paid Time Off (PTO) - Company paid holidays - Optimistic, supportive, and FUN work environment - Fantastic company events - Free catered lunch every Friday - Free snacks The duties and responsibilities described above are essential functions of the job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. - **This position is not eligible for sponsorship of work visas

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