Manager of Support Services

**Overview**
Reporting to the Director of Support Services, the Manager of Support Services provides direct leadership to the housekeeping, laundry, and food service teams at PEI Atlantic Baptist Homes Inc., a 116-bed nursing home care facility. The Manager ensures compliance with policies, procedures, and standards while supporting effective service delivery and staff development within the Support Services departments. This role is key to maintaining a clean, safe, and welcoming environment that supports high-quality, compassionate care for residents.

**Key Responsibilities**

**Operational & Facilities Management**:

- Serve as a member of the Home's Management Team.
- Assist the Director with recruiting, hiring, orienting, and training staff in collaboration with HR.
- Complete performance reviews and coordinate staffing schedules.
- Coordinate with supervisors to ensure accurate scheduling, staffing, and payroll.
- Maintain current Policy and Procedure Manuals and communicate updates to staff.
- Provide on-call support to the Home outside of regular business hours on an agreed-upon rotational schedule, in collaboration with the leadership team.

**Staff Leadership & Development**:

- Lead, mentor, and support a multidisciplinary team of support staff.
- Oversee hiring, training, scheduling, and performance management of team members.
- Foster a positive and collaborative work environment, ensuring staff feel supported and engaged.

**Quality Service & Compliance**:

- Ensure adherence to facility policies, infection control, disaster, and fire safety plans.
- Maintain a clean, safe, and comfortable work environment for residents, visitors, and staff.
- Collaborate with maintenance staff to uphold preventative maintenance schedules and facility repairs.
- Oversee food safety, sanitation, and service quality.
- Maintain open communication to ensure a high level of resident satisfaction.
- Communicate professionally with staff, residents, and families.
- Uphold the Home's Code of Ethics and Operational Policies.

**Qualifications/Work Experience Requirements**:

- Bachelor’s degree in Social Work, Healthcare Administration, Business Administration, Nutrition/Food Service, Management, or related field. An equivalent combination of education and experience in healthcare, hospitality, or facility operations will also be considered.
- Strong leadership experience in managing multidisciplinary teams, particularly overseeing housekeeping, dietary/kitchen services, and maintenance management is advantageous.
- Knowledge of regulatory requirements in a long-term care or hospitality setting, including experience working in a unionized environment.
- Excellent communication, problem solving, organizational, and collaboration skills.
- Ability to multitask in a fast-paced environment while ensuring high-quality service delivery.

**Personal Attributes**:

- Compassionate and empathetic approach to resident care and service.
- Detail-oriented, proactive, and solution-focused in managing operations.
- Resilient and adaptable to the evolving needs of a long-term care environment.
- Professional and ethical leadership style.

**What We Offer**:

- A supportive and collaborative work environment.
- Opportunities for professional development and career growth.
- Competitive compensation and benefits package.

**Application Process**:
Applications will be reviewed on a rolling basis until the position is filled.

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday
- On call
- Weekends as needed

Work Location: In person