IT Support Technician

**Job Summary**

**Responsibilities**
- PCs/MACs, printers and storage devices; network connectivity troubleshooting
- opportunities to work with senior team members on hardware/software/OS installation, configurations and upgrades; client onboarding, mail migration projects and inventory audits
- Working closely with senior team members to ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

- hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure
- Follow-up with clients, provide feedback and see assigned issues through to resolution
- Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues
- Update/close client tickets, maintain client IT documentation and enter daily time records
- Shift schedules: 8hrs +break, Mon-Fri, earliest start 7:45am to latest finish 9:15pm - standard 8:45am to 5:15pm

**Requirements**:

- Good communication, organizational and time-management skills
- Strong client service skills and confidence when interacting with executive end users
- Strong troubleshooting and multi-tasking skills in a fast-paced team environment
- Working knowledge of ticket systems (CRM), remote management tools (RMM) and screensharing tools
- Strong proficiency in English - both spoken and written
- High School Diploma and at least one of the following:

- Degree or Diploma in Information Technology, Computer Science or equivalent
- IT industry certification
- experience providing remote technical support in a professional environment

**Company Profile**

Founded in 2006, with headquarters in Toronto, Starport is a leading Managed IT Service Provider (MSP) in Canada. Our growing team of more than 50 professionals provides end user support, network/server administration, cloud hosting and cyber security services to more than 500 small and medium-sized businesses in major Canadian cities and across North America.

Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a new Calgary team in the emerging Alberta market and a service desk team based out of Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds. As part of Evergreen Services Group, the largest MSP conglomerate in North America, we are uniquely positioned to drive cross-selling opportunities within the Evergreen community.

**RIT200 - IT Support Technician**

**Job Type**: Full-time, Permanent

**Job Location**: 135 Kent Street, Charlottetown or 250 Water Street, Summerside, Prince Edward Island

**Recommended Experience**:2+ years of professional technical support

**Compensation**: $20.00/hr to $22.50/hr + health benefits plan

**Application**
- Our current requirement is for two intermediate IT Support Technician to start by December, 2024.
- Only regional applicants will be considered for this position.

**Job Types**: Full-time, Permanent

Pay: $20.00-$22.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- professional technical support: 2 years (preferred)

Work Location: In person