Spa Assistant Manager

Job description

**ABOUT US**

The first Hammam Spa by Céla was founded by Celine Tadrissi in 2005 in Downtown Toronto, and for the past 18 years, Hammam Spa has been Canada’s top Day Spa, servicing the people of Toronto at its 602 King Street West location. The second location opened at Toronto’s Bayview Village mall in 2019.

Hammam Spa by Céla is a full-service day that offers our clients a spiritual sanctuary from everyday life, providing one-of-a-kind spa experiences to soothe both body and spirit.

Our history speaks to our belief in growth and evolution; however, we believe even more strongly that maintaining authenticity and a human connection is what makes Hammam Spa by Céla a beloved Toronto institution.

We are deeply committed to providing every client with the most modern, effective treatments, using the most results-driven products, all delivered with the utmost care, dedication, and one-on-one attention. As a result, we’ve been able to build a reputation built on passion, hard work, knowledge, positivity, and privacy.

**POSITION OVERVIEW**

Join our amazing Hammam Spa team and work in a beautiful environment. Create incredible guest experiences in our stunning Hammam Spa by Céla at Bayview Village.

As a member of Hammam Spa by Céla, you become part of that reputation. You shape every client’s experience from the moment they enter to the moment they leave. Walk into every day with an upbeat mind and a smile, greet every client with a positive attitude and approachable body language, and, at all times, demonstrate a high degree of integrity, courtesy, safety, and trust when dealing with guests and other staff members.

Together, we make Hammam Spa by Céla a wonderful, spiritual place to work, where growth is encouraged and challenges are met head-on, and where positivity and professionalism always prevail.

**CONTRIBUTIONS AND MAIN RESPONSIBILITIES**
- Works closely with Hammam’s Management team to ensure corporate objectives for this location are being met.
- Works closely with the Spa Coordinators and Service Providers to ensure that guest services are being delivered to standard.
- Oversees the spa’s booking order, room allocation and overall spa calendar ensuring bookings are optimized.
- Coordinating scheduling and labour controls by moving appointments, or ensuring that if service providers are not booked, they have another duty assigned to them.
- Seeking out employee feedback with maintaining an open-door policy, to identify and address employee problems or concerns in a timely manner.
- Provides supportive, enthusiastic, and inclusive leadership to all staff.
- Regularly interacts with guests to ensure satisfaction, and diligently manages client conflicts and complaints.
- Be a leader by contributing to a positive team atmosphere for learning and development, and by conveying clear instructions and guidance to staff
- Work with the spa Managers in planning events
- Other tasks as assigned

**QUALIFICATIONS**
- Fluency in English, with strong verbal communications skills
- Excellent presentation
- Courteous and professional demeanour
- Inspirational leadership
- Strong work ethic
- Takes responsibility
- Highly independent and reactive
- Exceptional customer service skills
- Extremely organized with the ability to multi-task
- Ability to work well under pressure
- Excellent interpersonal skills, empathy
- An active mind, enthusiasm and curiosity
- Good analytical skills, pragmatic, solution-driven
- Sensitive to the world of beauty and luxury, with a refined eye for detail and elegance
- Good sales skills

**EXPERIENCE AND TECHNICAL COMPETENCIES**
- A minimum of 5 years of Luxury Spa Industry experience is a strong asset.
- A hospitality Management degree is an asset.
- At least 3 years of experience overseeing a team.
- Working understanding of Booker/Book4Time is an asset.
- Computer literate, and strength with Microsoft Office and Google Suite requires.

**BENEFIT**
- Two weeks of paid annual vacation.
- 40% Staff discounts on retail and services.
- Health, Dental, Life Insurance and Critical Illness, Employee and Family Assistance Program (24/7 counselling, coaching and support), Dependent Life Benefits, and a $500 spending account after **3 months** of continued employment.

**SCHEDULE**
- 8-hour shift
- Weekend availability

**Compensation will be discussed at the interview**
- *Hammam Spa By céla is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- **All applicants must have legal permission to work in Canada in order to be considered._
- **This Position does not offer sponsorship of Work Visas._

**Job Types**: Full-time, Permanent, Casual

**Salary**: From $48,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shif