Assistant Manager

7 days ago

Toronto, Canada Body Blitz Spa Inc. Full time

Position Overview:
The Assistant Spa Manager possesses a warm and caring demeanor with an interest in health and wellness. Her primary focuses will include overseeing reception operations ensuring excellent client satisfaction and maintaining a robust retail sales program. She will act as a supervisor when the Spa Manager is absent.

Duties & Responsibilities:

- Supervise the client experience to Body Blitz Spa standards.
- Lead retail operations including generating sales through product knowledge, merchandising, replenishment and promotions.
- Assist in developing and maintaining Body Blitz Spa team members’ customer service and retail sales skills through ongoing coaching. Train new front desk staff and train front desk staff on new processes and procedures.
- Assign tasks, ensure the optimization of scheduling.
- Contribute to performance reviews by providing Spa Management with feedback on the performance of team members prior to their review. Create positive ways to motivate and show appreciation to each member of the team.
- Ensure that daily performance and operations recaps are thorough and sent to management at end of day.
- Assist Management in the preparation of deposits and Petty Cash reports.
- Assist Management with monthly inventory counts and cleaning checklists.
- Assist with customer calls and front desk responsibilities as needed
- Supervise and perform technical duties to maintain pool equipment and pool testing, function of steam, sauna, phones & computer systems.
- Ensure thorough sanitization procedures are in place and consistently utilized within the spa and that these are adhered strictly by all members of the Body Blitz Spa team.
- Ensure physical space meets and exceeds client’s expectation. Advise Spa Manager of any deficiencies that require a higher level of attention.

Skills required:

- Strong organizational and communication skills
- Calm demeanor and a passion for solving problems
- Ability to multi-task in a fast-paced environment
- Self-motivated team player
- Ability to train and motivate team members to succeed

**Requirements**:

- Availability to work some evenings/weekend shifts
- First Aid training certified
- Food Handler’s certification

**Benefits**:

- Unlimited complimentary use of the Waters
- Staff discounts on Body Treatments (complimentary on your birthday)
- 30-50% off Body Blitz Skin Care products
- Sales incentives
- Team building and social events
- Career growth opportunities We offer a fun, inclusive workplace where employees feel valued and respected.

**Job Types**: Full-time, Permanent

**Salary**: From $19.00 per hour

**Benefits**:

- Flexible schedule
- Paid time off
- Store discount

Schedule:

- Day shift
- Evening shift
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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