Customer & Workplace Experience Strategist

Come join us

This role requires an individual who can analyze and uncover user needs and behaviours, assess current state experiences, prioritize quantifiable business opportunities, and bring to life actionable plans with the right mix of technology, innovation, and design to drive successful business outcomes.

In this role, you will steward and collaborate with cross-functional teams, stakeholders, and clients with a commitment to what is best for the business and their users. Your practical expertise in Microsoft and Sitecore technologies, abilities to build trusted relationships and simplify the complex will be an asset. **Together we do what matters**

Skills and experiences
- In-depth experience in customer experience management within a digital or technology-focused company
- Demonstrated success in defining employee and workplace experience strategies
- Proven analytical skills with the ability to interpret user data and feedback
- Commitment to defining & delivering measurable business value
- Excellent communication and interpersonal skills
- Ability to lead and motivate cross-functional teams
- Experience with Microsoft D365 and Sitecore solutions requiredProficiency in D365, Sitecore, Contentful, Power Platform, Salesforce Marketing Cloud, Google Analytics, and Adobe Experience Manager are an asset

**Preferred Training**:

- Design Thinking Practitioner
- Professional Scrum Certification
- Professional Scrum Product Owner Certification
- Microsoft Certified: Power Platform Fundamentals
- Microsoft Certified: Dynamics 365 Fundamentals
- Sitecore Certified: Experience Platform v. 10+
- Sitecore Certified: XM Cloud

About you
- 8+ years of experience as an Experience Strategist, Marketing Strategist, Product Owner, Journey Owner, or related role with successful implementation of solutions
- Experience in financial services, public sector, and utilities is an asset
- Bilingual (French & English) an asset

What you'll do
- Lead project definition and proposal development for experience strategy work in ERP, Finance and Operations, eCRM, Marketing Personalization, Content Management and more
- Develop and execute experience strategies that align with business goals
- Assemble and lead cross-functional teams to design and implement user-centric initiatives
- Analyze user data to identify audience cohorts and personas
- Analyze user feedback and data to identify areas for improvement and innovation
- Collaborate across functions to ensure seamless user journeys
- Monitor and report on key performance indicators (KPIs) and create actionable recommendations for clients
- Stay up to date with industry trends and best practices to continuously enhance the user experience and generate thought leadership that drives our clients and our colleagues forward
- Contribute to people and culture development among a scaling experience strategy department

Enjoy your career

Some of the best things about working at Avanade

Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)

Real-time access to technical and skilled resources globally

Dedicated career advisor to encourage your growth

Engaged and helpful coworkers genuinely interested in you

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look

Create a future for our people that focuses on
- Expanding your thinking - Experimenting courageously - Learning and pivoting

Inspire greatness in our people by
- Empowering every voice - Encouraging boldness - Celebrating progress

Accelerate the impact of our people by
- Amazing the client - Prioritizing what matters - Acting as one

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade believes that all persons are entitled to equal employment opportunities, and we do not discriminate against our employees, applicants, or job seekers because of their race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, genetic information, gender identity, or any other protect group status as defined by law.