Front of House Manager
2 days ago
**JOB SUMMARY**
We are seeking an experienced and service-focused Front of House Manager to lead our guest-facing operations. The FOH Manager plays a critical leadership role in overseeing daily restaurant operations, ensuring exceptional guest experiences, managing front-of-house staff, and upholding brand standards of service, cleanliness, and hospitality. This position requires a hands-on leader who thrives in fast-paced environments and is committed to excellence.
**Key Responsibilities**
- Guest Experience: Ensure all guests receive outstanding service; handle complaints and feedback with professionalism.
- Team Management: Hire, train, schedule, and supervise FOH staff including servers, hosts, and bartenders.
- Daily Operations: Oversee dining room and lounge flow, manage reservations/waitlists, and coordinate with kitchen and bar.
- Compliance & Cleanliness: Ensure all FOH areas meet health, safety, Smart Serve, and cleanliness standards.
- Cash Handling & POS: Monitor POS systems, assist with billing accuracy, and support end-of-day reconciliation.
- Communication: Act as the liaison between kitchen, bar, and service staff to ensure seamless operations.
- Inventory Support: Assist with bar and FOH inventory tracking, ordering supplies as needed.
- Reporting: Monitor, guest feedback, and labor costs; report to ownership regularly.
**Qualifications**
- Minimum 3 years of experience in a supervisory or management role in a restaurant, lounge, or hospitality setting.
- Strong leadership, communication, and organizational skills.
- Bartending knowledge and experience is required.
- Proven ability to deliver exceptional guest service and handle conflict professionally.
- Smart Serve certification required.
- First Aid/CPR certification required.
- Police clearance required.
- Experience with POS systems, staff scheduling, and service training is preferred.
- Flexible availability, including evenings, weekends, and holidays.
Pay: $20.00-$24.00 per hour
Expected hours: 35 - 40 per week
Additional pay:
- Tips
**Benefits**:
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- On call
- Overtime
- Weekends as needed
Work Location: In person
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