front desk manager

4 days ago


Welland, Ontario, Canada HOLIDAY INN EXPRESS & SUITES WELLAND Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 40 to 44 hours per week
  • Education:
  • Expérience:
  • Education
  • Bachelor's degree
  • Work setting
  • Rural area
  • Relocation costs covered by employer
  • Hotel, motel, resort
  • General office
  • Tasks
  • Develop and implement policies and procedures for daily operations
  • Recruit and hire staff
  • Supervise staff
  • Conduct performance reviews
  • Negotiate with suppliers for the provision of materials and supplies
  • Conduct training sessions
  • Negotiate with clients for the use of facilities
  • Perform front desk duties
  • Arrange for and oversee maintenance activities
  • Enforce policies and procedures
  • Address customers' complaints or concerns
  • Assist clients/guests with special needs
  • Establish work schedules
  • Manage events
  • Organize and maintain inventory
  • Co-ordinate, assign and review work
  • Requisition materials and supplies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Perform same duties as workers supervised
  • Supervision
  • 5-10 people
  • Staff in various areas of responsibility
  • Certificates, licences, memberships, and courses
  • First Aid Certificate
  • CPR Certificate
  • Computer and technology knowledge
  • MS Word
  • Mac OS
  • PeopleSoft
  • Quick Books
  • Central reservation system (CRS)
  • MS Access
  • MS Excel
  • MS Office
  • MS Outlook
  • MS PowerPoint
  • MS Windows
  • Google Drive
  • Specialization or experience
  • Specialized environmental skills and knowledge
  • Security and safety
  • Criminal record check
  • Transportation/travel information
  • Valid driver's licence
  • Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking
  • Standing for extended periods
  • Large workload
  • Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Initiative
  • Team player
  • Accurate
  • Interpersonal awareness
  • Dependability
  • Judgement
  • Organized
  • Screening questions
  • Are you authorized to work in Canada?
  • Are you available for shift or on-call work?
  • Are you available to start on the date listed in the job posting?
  • Are you willing to relocate for this position?
  • Do you have experience working in this field?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • Experience
  • 2 years to less than 3 years
  • Health benefits
  • Dental plan
  • Health care plan
  • Vision care benefits
  • Financial benefits
  • Life insurance
  • Mileage paid
  • Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • Team building opportunities
  • Parking available

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