Help Desk Specialist Full-time

3 days ago

Vancouver, Canada Real Estate Board of Greater Vancouver Full time

**Help Desk Specialist**

At the Real Estate Board of Greater Vancouver (REBGV), we work hard, have fun, and our building has the best view in the city We have won national quality awards for customer service and innovation. We are an innovative, quality-driven association with approximately 15,000 REALTOR® members. Our commitment is to provide members with the services and tools they need to serve their clients and the real estate needs of their communities. We promote life-long learning and believe in the value of sharing knowledge with colleagues, members, and others who may benefit from what we learn.

**Job Summary**:
The Help Desk Specialist provides computer support for REALTORS® regarding the major computer software systems provided by the Board. Responding primarily to telephone and occasional walk-in inquiries, the Help Desk Specialist provides excellent customer service by offering timely and effective responses to REALTOR’S® questions and concerns. Training on the supported systems is provided.

**Responsibilities**:

- Assist our members by troubleshooting Paragon, WEBForms and other Real Estate Board software related problems via queue-based phone support system
- Troubleshoot and fix software problems for Members.
- Record, track and follow up on software issues with vendors and members
- Provide internal support for staff on hardware and software problems, assisting the network administrator when required
- Enter tickets in Zendesk ticketing software
- Work on program related projects when time permits

**Location and Hours**

This position is located in Vancouver, BC. Although it is a hybrid position, some in-office days are required each week. Therefore, we will not be interviewing anyone who is outside of the lower mainland of Vancouver. The Board is open from 9am to 5pm Monday - Friday. REBGV offers a flex-time working arrangement whereby staff can work a little longer each day and get one day out of the 10 days off.

**Skill and Abilities Required**
- Excellent English written and verbal communication skills
- Strong listening and comprehension skills
- Strong problem-solving skills
- Excellent interpersonal skills
- Ability to multi-task while maintaining attention to detail
- Tactful and customer-focused
- Comfortable in a fast-paced environment
- Ability to provide clear instructions on the phone

**Salary**: From $54,875.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
COVID protocols are in place at REBGV

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

Shift availability:

- Day Shift (required)

Work Location: Hybrid remote in Vancouver, BC

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