Coordinator, Academic Operations

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong

**Position purpose**:
**Reporting to the Head, Operations and Exam Centre**:
Coordinate front-line service processes and business processes related to the planning and implementation of adaptive services and testing. Directly supervise and act as the primary point of contact for test proctors, internal and external service providers (sign language interpreters, note takers, transcribers, etc.). Find solutions to special requests, take opportunities to review, develop and implement processes according to best practices. Communicates promptly, effectively and accurately and finds solutions to the many problems presented in order to develop a rewarding academic experience.

**In this role, your responsibilities will include**:
Coordinate all divisions of operations as part of Academic Accommodations Service, including the Exam Centre.

Offer front-line support to students, professors, and other members of the university community to ensure the provision of high-quality services.

Train and supervise numerous internal and external service providers, including exam proctors, note takers, student mentors, etc..

Review, develop, and implement operational processes in accordance with best practices, with the goal of creating an enriching university experience for students with disabilities and medical conditions.

**What you will bring**:
Bachelor's degree in health sciences, psychology, education or other related field (or equivalent experience).
At least 2 years of supervisory experience.
Increased knowledge of high school, college, undergraduate and graduate school programs and a minimum of 5 years experience in a school setting.
Knowledge of administration normally acquired through post-secondary training and several years of experience in a similar role.
Experience in providing customer service.
Experience interpreting, communicating and implementing processes, policies and procedures.
Ability to deal with conflicting priorities and meet tight deadlines in a fast-paced work environment
Ability to concentrate in an open, challenging environment where multiple interruptions are a reality at all times.
Ability to manage multiple files and be thorough.
Ability to make decisions that may impact students, staff or department members.
Tact, diplomacy, discretion and good judgment.
Experience collecting and analyzing data and writing administrative and statistical reports.
Experience in implementing strategies and activity plans for students.
Excellent communication skills to understand the needs of students and employees.
Excellent organizational skills
Organizational and analytical skills, excellent judgment and attention to detail
Knowledge of the University's administrative structures and processes is an asset.
Bilingual - French and English (oral and written).

**Key Competencies at uOttawa**:
Here are the required competencies for all or our employees at uOttawa:
**Planning**: Organize in time a series of actions or events in order to realise an objective or a project. Plan and organize own work and priorities in regular daily activities.

**Initiative**: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.

**Client Service Orientation**: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.

**Teamwork and Cooperation**: Cooperate and work well with other members of the team to reach common goal(s). Accept an