Academic Operations Specialist

The University of Ottawa—A crossroads of cultures and ideas

The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.

We are one of Canada’s top 10 research universities—our professors and researchers explore new approaches to today’s challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong
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About the Telfer School of Management

The Telfer School of Management at the University of Ottawa is located in the heart of Ottawa and is the proud academic home of some 4,300 students,200 faculty members, over 100 staff members, and over 30,000 alumni.

At Telfer, everything we do from teaching to research, to policy advice is firmly aligned with helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better world.

**Position purpose**:
Under the direction of the Academic Services Coordinator, they will provide the support necessary to ensure student requests are assessed, routed, eligible and processed respecting policies and processes. Certify the integrity and quality of publications created for the university community and the general public. Execute various administrative tasks, such as approving requests, completing forms and monitor various processes, and perform follow-ups with students and departments to monitor progress and enhance student retention objectives and create an exceptional student experience. Provide guidance and advice to students on academic development, such as course selection, modification to selected program of study, etc.

**In this role, yourresponsibilitiess will include**:
**Admission**: Ensure all student files for students with conditional acceptance and/or equivalences are analyzed, reviewed and tracked. Execute the necessary processes with other departments and faculties to finalize and update files.

**Academic performance**: Review file evaluations pertaining to academic performance. Consult with students to monitor their performance and satisfaction with their program of study. Identify at risk students by evaluating academic performances (ex. grades) and other indicators of academic performance and assign student files to the Chief of Academic Development and Student Retention.

**Retention**: Review the list identifying students experiencing academic difficulties and/or other issues. Validate that processes and procedures to identify these students at risk were properly assessed according the department guidelines. Identify approaches to improve student retention rates and communicate with colleagues to initiate a course of action.

**Graduation**: Ensure that the primary file evaluations are accurate and executed appropriately. Ensure the integrity of data by reviewing data and investigating anomalies. Follow-up with students and perform the final file evaluations.

**What you will bring**:
Bachelor’s degree in education or a related field

Experience in the education field or academic advising or a combination of both

Knowledge of academic programs (ex. regulations, degree requirements, prerequisites and course descriptions) at the high school, college, undergraduate and postgraduate levels

Experience providing client service

Experience developing strategies and activity plans for students

Experience researching, analyzing data and writing administrative reports

Experience revising texts and publications

Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access), word processing, Windows and Internet

Experience in mentoring and/or coaching an asset

Strong communication skills

Ability to solve problems, make fast decisions and negotiate with students

Organizational and analytical skills, attention to detail and ability to work within tight deadlines

Listening skills and strong work ethic

Judgment, independ