Resident Services Coordinator

**About GWL Realty Advisors**:
GWLRA is a leader in both the commercial and multi-residential real estate industries. Driven by our values of Integrity, Ambition, Creativity, and Empathy, our vision is to be a sustainable company known for exceptional real estate management, trusted advice, and outstanding service by consistently fulfilling our mission to deliver strong, long-term results for our clients.

We’re looking for a Resident Services Coordinator to support a busy multi-residential property management office Some of the major responsibilities for this role include responding to a variety of current and prospective resident inquiries, populating and documenting changing reports, and supporting the leasing team throughout the sales process.

**RESPONSIBILITIES**:
**Customer Service**:

- Handle all telephone and walk-in inquiries from current residents professionally and courteously
- Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
- Promote a strong sense of community

**Administration and Reporting**:

- Greet and welcome residents and visitors as soon as they arrive at the property
- Direct visitors to the appropriate person and office
- Receive, sort and distribute daily mail/deliveries
- Maintain desk by following safety procedures and controlling access via the desk (monitor logbook, issue visitor badges)
- Inspecting amenities, amenity reservations and elevators bookings and preparing them for residents
- Issue and track work and purchase orders
- Monitor expenses to budget as directed by the Property Manager
- Utilize the property management system to record transactions and run various operating reports
- Welcome new residents and provide a full orientation in coordination with Leasing Team
- Sort all incoming and outgoing mail services - including courier requirements
- Organize office area to ensure it is kept tidy and well-organized
- Monitor inventory office stationery supplies

**Marketing and Leasing**:

- Assist in booking appointments or viewings with all prospective resident callers or walk-ins as required - Amenity bookings, elevator res.,

**QUALIFICATIONS**:

- 1+ year of experience in either a customer service or administrative role
- Bachelor’s Degree is preferred
- Property Management/Real Estate experience an asset
- Must possess exceptional communication and interpersonal relationship skills
- Intermediate level knowledge of Yardi and MS Office (Word, Excel, Outlook, and PowerPoint)
- Strong attention to detail, problem-solving, and follow-up is required
- Must be a self-starter with high degree of initiative, flexibility, and professionalism
- Possess knowledge of health and safety practices

**What we Offer**:

- 3 Weeks of Vacation per year
- 3 Paid Personal Days per year
- Up to $2,000 annual Education Allowance
- Up to $5,000 annual Mental Health Coverage, plus other comprehensive benefits and savings programs
- Up to $400 to use towards wellness annually to help support your financial, physical, and mental wellness

'What we Offer' section only applies to full-time employees.

**Our Business***:
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

**Our Commitment to Diversity***:
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.